University of North Texas · 6 hours ago
Cross-Functional Information Technology Support Coordinator.
Denton, TX
Part-time
Onsite
Mid Level
$52K/yr - $52K/yr
3+ years expThe University of North Texas is a leading educational institution in the Dallas-Fort Worth region, dedicated to excellence and innovation. They are seeking a Cross-Functional Information Technology Support Coordinator responsible for providing IT support, managing technical services, and assisting with special projects within the academic environment.
Higher Education
Responsibilities
Provides phone and remote access based desktop, software, and authorized device support to faculty, staff, student employees, and students. Emphasis on the labs, classrooms, and studios of the MRTS and Journalism departments
Documents, installs, maintains, and properly decommissions supported devices and software for Faculty, Staff, departmental lab, and research lab machines, and exceptions to the standard configurations
Serves as the primary point of contact on behalf of AT for VIP customers within their scope (Deans/Chairs/Researchers/Lab Managers), and communicates and collaborates with those individuals on confidential/sensitive projects or to provide best-fit recommendations for unique requirements
Works with AT part-time student techs as a tier two support, but also serves in a mentorship role by assisting with training and by partnering with an assigned student employee to help provide IT support to their assigned supported departments
Assists Help Desk Manager and/or AT with special projects or time sensitive work requests, but can include some rare off-hours needs to support UNT mission in education and research
Qualification
Required
Bachelor's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience
Prior experience with specific systems, equipment, and software may be specified as needed by department
Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment
Ability to operate computer keyboards and to install computer hardware
Ability to assimilate, retain and utilize technical and applications-oriented information
Preferred
Experience with Multimedia production hardware and software
Experience in troubleshooting and configuration of Windows, MacOS, and Multimedia production hardware/software
Experience answering phones, remote access, and chat support in a help desk / service desk environment
Experience working in Higher Education and working with sensitive data including HIPAA / FERPA information
Experience documenting exceptions and unique setups
Experience with ServiceNow and OTRS
Company
University of North Texas
Ranked a Tier One research university by the Carnegie Classification, UNT is the flagship of the UNT System and is located in Denton, Texas.
1001-5000 employees
H1B Sponsorship
University of North Texas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (64)
2023 (54)
2022 (46)
2021 (26)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Clayton Gibson, CPA
Vice President for Finance & Administration and CFO
Clay Simmons
Vice President and Chief Integrity Officer
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