Symbotic · 9 hours ago
Director, Strategic Accounts
United States
Full-time
Remote
Director/Executive
$186K/yr - $255K/yr
12+ years expSymbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. As the Director of Strategic Accounts, you will manage key customer relationships and drive customer satisfaction, retention, and revenue growth for the robotics and automation solutions business.
MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
Responsibilities
Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels, including plant, quality, and executive team members as appropriate
Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention while keeping each plant organized with an open issue, PDCA or tracking mechanism to ensure accountability across issues and speed to resolution
Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable
Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements
Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives
Qualification
Required
Bachelor's degree required
Minimum 12 years of experience in account management, client services, or sales, preferably within robotics, automation, or industrial technology sectors
Strong communication, negotiation, and presentation skills, with proven ability to engage with stakeholders at multiple organizational levels
An ability to proactively resolve client issues and manage multiple complex accounts simultaneously
Technical acumen and comfort with innovative, fast-paced business environments
Up to 60% travel may be required
Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Symbotic
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.36B2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M
Leadership Team
Carol Hibbard
Chief Financial Officer
Tom Ernst
Chief Financial Officer
Recent News
2026-01-16
The Motley Fool
2026-01-09
Company data provided by crunchbase