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Dexian · 17 hours ago

Technical Customer Service

Louisville, KY

Contract

Hybrid

Entry Level

$20/hr - $22.75/hr

1+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking an IT Help Desk professional responsible for providing first level support and troubleshooting for KFC managers and team members, addressing hardware, software, and operational issues.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Shivani Vangari

Responsibilities

Call center atmosphere. Responsible for taking calls during full shift

Analyze and resolve hardware, software and operational issues within our service level agreements

Maintain a basic understanding of KFC operational procedures

Log all incidents into an Incident Management System with clear, concise language

Work in an efficient/fast-paced environment to meet or exceed team and individual service targets

Achieve an on target or above rating on quality, service, and productivity metrics

Follow proper escalation path when necessary to resolve issues

Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs

Provide stellar customer service to our customers, treating every call with respect and positive energy

Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues

Participate in all individual and group training initiatives required to work at least one weekend day

Qualification

Help desk experienceProblem solving skillsPC FundamentalsSpanish fluencyTyping speedRestaurant operations knowledgeOrganizational skillsOral communicationWritten communication

Required

Candidates must be local as training will be on site in Louisville for first 4 weeks, then moving to remote

Training is for 4 weeks- M-F 8:50-5 then they are not required to come in again

with hiring 8 people, we need at least 2 of them to then transition to a night shift schedule - probably 5pm-1am but the rest will have start times between 8 and 10AM - working an 8-hour day

The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls or chats with the KFC Restaurant Service Desk

Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that KFC teams face on a daily basis