Chloé · 3 hours ago
Operations Coordinator - Mansion
NEW YORK
Full-time
Onsite
New Grad, Entry LevelRichemont, a leader in the luxury sector, is looking for an Operations Coordinator for their Cartier boutique in New York. The Operations Coordinator will be responsible for managing day-to-day processes, ensuring compliance with policies, and supporting operational excellence to enhance the client experience.
BeautyE-CommerceFashion
Responsibilities
Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
Coordinate efficient opening and closing procedures
Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc
Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
Support overall success of boutique audits; partner with management to implement and execute action plans
Participate in daily set up and break down of boutique for opening/closing as needed
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
Assist with special projects as needed
Consistently reach and aim to exceed all KPIs
Develop fundamental brand knowledge to convey Cartier heritage and values
Remain current on all industry news, local/global competition, and connection to community
Share and collaborate with region and network peers on operational best practices
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
Embrace and integrate diverse perspectives
Be an active member of the network Operations community
Qualification
Required
Excellent computer skills and use of technology
MS Office experience required
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Frequent moving of packages and product
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a united work environment with a 'can do' attitude
Intellectual curiosity and passion for learning
Preferred
Associate's or Bachelor's degree preferred
Additional language skills are a plus
Previous operations experience in luxury retail, service or hospitality industry is a plus
SAP knowledge preferred
Additional language skills are a plus
Benefits
Medical, dental, and vision programs
Health savings and flexible spending accounts
Employee assistance program
Life insurance
Disability benefits
401(k) with employer match
Wellness reimbursement benefit
Paid time off
Volunteer time off days
Company
Chloé
Women Forward. For a Fairer Future.
Founded in 1952
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Laurent Malecaze
Chief Executive Officer
Recent News
2025-10-16
Morningstar.com
2025-10-14
Investing.com
2025-10-14
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