AIT Worldwide Logistics · 4 hours ago
Domestic Agent III
Earth City, MO
Full-time
Onsite
Mid, Senior Level
7+ years expAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. The Domestic Agent III is responsible for managing customer interactions, tracking shipments, and ensuring compliance with vendor and regulatory requirements.
Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing
Hiring Manager
Jon Darr
Responsibilities
Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
Route freight shipments across multiple transportation modes and services based upon client requests
Proactively communicate with clients regarding status of freight
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
Assist local sales and domestic offices with air/ground freight issues
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy
Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc
Responsible for processing monthly inventory
All other duties as the business deems necessary
Other duties and responsibilities will be assigned as business demands deem necessary
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations
Qualification
Required
Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
Attention to Detail (Ensures one's own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other's work; organizes information and materials for others to understand.)
Preferred
Associates Degree or equivalent preferred
7 - 10 Years Freight Forwarding experience preferred
Proficiency in math & geography skills
Ability to identify root causes of service failures, recommend solutions and implement recommendations. Strong organizational and time management skills
Dangerous Goods Certification preferred
Advanced knowledge of regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage. Advanced knowledge of IATA and TSA regulations
SAP, AS400 experience is preferred
Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
Acquires job skills and learns company policies and procedures to complete routine tasks
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents
Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings
Responds promptly & professionally to customer needs and solicits feedback to improve performance
Proficiency using MS Office
Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements
Benefits
Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
Up to 10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Company
AIT Worldwide Logistics
AIT Worldwide Logistics helps companies grow via shipping services and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TJCQuad-C Management
2021-03-17Private Equity
2017-10-23Private Equity
Leadership Team
Chelsea Lamar
Vice President, Global Sustainability
Ray Fennelly
EVP / Chief Development Officer
Recent News
2025-11-18
EIN Presswire
2025-07-11
Company data provided by crunchbase