Limelight Media LLC · 12 hours ago
Customer Service Officer
San Diego, CA
Full-time
Onsite
Entry Level
1+ years expLimelight Media LLC is a leading online coaching and sales training academy, and they are seeking a Customer Service Officer to support students throughout their online program journey. This role involves student engagement, progress tracking, event planning, and communication to ensure student success and accountability.
Management Consulting
Hiring Manager
Gienel Larrazabal
Responsibilities
Serve as the primary point of contact for assigned students
Conduct regular phone calls, video meetings, and check-ins to track progress and offer guidance
Motivate and hold students accountable to course milestones and completion timelines
Monitor student activity, attendance, and performance through the online platform
Identify at-risk students and implement action plans to re-engage them
Maintain accurate records and reports of student interactions and progress
Organize and host in-person and virtual events to strengthen student community and engagement
Support onboarding sessions, workshops, and celebrations related to student success
Collaborate with internal departments to streamline student experiences
Provide feedback to program leaders on student needs, trends, and areas for improvement
Communicate updates, deadlines, and program information clearly to all students
Qualification
Required
At least 1 year of Customer Service experience
Ability to work closely with students and provide effective support and guidance
Proficiency in technology: Gsuite, Zoom, CRM systems
Strong organizational and communication skills
A proactive and solution-oriented mindset
Preferred
Prior experience in a mentoring or coaching role is a plus, or working with a successful mentor or coach's delivery
Benefits
Disneyland-like experience
Fun atmosphere that consists of energetic employees, arcade games, basketball hoops, food and drinks, 85 inch TVs and more
Company
Limelight Media LLC
Recognized by Inc. 5000 as one of the fastest growing companies in 2022. We are led by Founder Mike Barron and Executive Director Jonathon Pena.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase