DHL Express · 12 hours ago
Query Handling Backline Analyst 2
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expDHL Express is the world's leading delivery and logistics company, dedicated to creating a positive work environment for its employees. They are seeking a Query Handling Backline Analyst, responsible for handling customer inquiries and ensuring satisfaction while providing operational support at call center locations.
Freight ServiceLogisticsSupply Chain ManagementTransportation
Responsibilities
The selected candidate will be in charge of research, validates, and processes customer and sales requests for adjustments, corrections, and refunds
Investigate customer disputes (including foreign countries), identifies root cause (if any) and coordinate resolution with appropriate departments
Not all customer disputes are a valid dispute in some instances the person will be required to train the customer on the correct process
Qualification
Required
2-4 years of experience in related areas of responsibilities
Intermediate knowledge of Microsoft Office Works and Excel, SAP & GWEB
Experience with DHL Express' Global SOP
Good written/verbal communication skills with external/internal customers, including peers and executive leaders
Ability to handle complex tasks in a production environment
Excellent customer service skills with the ability to empathize with and prioritize customer needs
Interpersonal skills. Demonstrable conflict resolution skills. Ability to determine customer needs and provide appropriate solutions
Benefits
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Company
DHL Express
Leading the way in international logistics across an unparalleled network of 220 countries and territories.
Founded in 1969Mascot, New South Wales, AUS
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joakim E Thrane
CEO Central & South America - Americas Region Board Member
Richard Saavedra
Chief Executive Officer
Recent News
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