US Tech Solutions · 13 hours ago
Customer Service Specialist II
New Port Richey, FL
Contract
Hybrid
New Grad, Entry Level
$18/hr - $21/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Customer Service Specialist II who will provide technical, analytical, and work management support for Distribution, Customer Experience & Services while ensuring exceptional customer service and timely work results.
Information Technology
Hiring Manager
Butta Chiru
Responsibilities
Providing technical, analytical, and work management support for Distribution, Customer Experience & Services
Using independent judgment and initiative to complete assigned tasks
Providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service
Achieving acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Taking ownership of customer issues and problems until resolved, requesting assistance as needed
Creating appropriate work order to complete follow-up work
Assisting in reconciling work order materials, labor, and equipment to represent actual field construction
Assisting in resolving errors and preparing for close-out of construction work orders in work management system
Developing skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensuring timesheet is accurately recorded in time management system in accordance with payroll guidelines
Preparing for and providing emergency restoration support as needed
Demonstrating good judgment in decision making
Exhibiting effective written and verbal communication skills
Collaborating effectively in a team environment
Working independently in resolving problems
Providing administrative support to local leadership
Qualification
Required
High School Diploma/GED
Previous customer service experience
Demonstrates excellent customer service skills
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Takes ownership of customer issues and problems until resolved
Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Assists in resolving errors and prepares for close-out of construction work orders in work management system
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Prepares for and provides emergency restoration support as needed
Demonstrates good judgment in decision making
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
GlobeNewswire News Room
2024-12-13
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