RTX · 1 day ago
Lead Solution Deployment and Support Specialist (Puerto Rico) (Hybrid)
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Full-time
Hybrid
Senior Level
5+ years expRTX is a company focused on revolutionizing the aerospace industry, and they are seeking a Lead Solution Deployment and Support Specialist. This role involves planning, coordinating, and executing deployments of a proprietary system while addressing user tickets and collaborating with development and business analyst teams.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Develop comprehensive deployment plans, schedules, and playbooks
Coordinate with cross-functional teams to ensure deployment readiness
Execute solution deployments across various environments (DEV, QA, PROD)
Manage cutover activities, including go/no-go checkpoints and deployment validation
Oversee hypercare support post-deployment to ensure stability and performance
Ensure compliance with DT governance, security protocols, and change management standards
Process and resolve end-user tickets, including issues related to environments, migration requests, data loads and configuration updates
Troubleshoot deployment-related issues, coordinate and drive rapid resolutions
Identify process gaps and recommend improvements to enhance deployment workflows and automation
Be able to execute the Major Incident Management process when necessary
Represent xClass during Change Advisory Board (CAB) reviews
Collaborate with the Service Manager to develop and maintain ServiceNow Knowledge Base articles
Coordinate multiple infrastructure teams for annual Disaster Recovery testing and, if needed, DR execution
Qualification
Required
Must be a U.S. Citizen
Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
3–5 years of experience in application or enterprise solution deployments, including web applications, databases, and API changes
Strong understanding of release management, DevSecOps pipelines, and environment management
Excellent documentation, coordination, and communication skills
Proven ability to manage multiple parallel deployments with exceptional attention to detail
Strong knowledge of Oracle PL/SQL and database queries. experience with API testing tools (Postman, Talend, SOAP UI, etc.)
Understanding of ReST APIs, API management, and Open API 3.1+
Train others on support operations procedures
Execute the integration onboarding process, including ensuring reviews and approvals are completed within the SLA
Coordinate data, copyback, and connectivity alignments with multiple SAP landscapes
Support projects, as needed
Preferred
Hands-on experience with CI/CD pipelines, and build/deployment automation tools
Familiarity with cloud platforms such as AWS or Azure, enterprise systems, or SaaS deployments
Knowledge of SAFe/Agile frameworks and experience working in Program Increments (PI) cycles
Proficiency with tools such as ServiceNow, Jira, Jenkins, GitHub, ADO, and or Subversion (SVN)
Experience with change management or user training initiative is a plus
Basic navigation of SAP systems and an understanding of SAP material master data
Familiarity with Global Trade compliance, classification, and authorization
ITIL Certification
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds
Participation in the Employee Scholar Program (ESP)
Life insurance and disability coverage
Employee Assistance Plan, including up to 8 free counseling sessions
And more!
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
bloomberglaw.com
2026-01-22
Business Insider
2026-01-09
Company data provided by crunchbase