Compunnel Inc. · 10 hours ago
Order Entry Specialist-- GOSDC5724457
Tewksbury, MA
Contract
Onsite
Entry Level
$21/hr - $22/hr
1+ years expCompunnel Inc. is seeking a Customer Service Representative to provide general customer service support. The role involves processing part and pump orders, providing price quotes, and assisting with warranty claims and billing issues.
Information Technology & Services
Hiring Manager
Riddhi Thapa
Responsibilities
Perform Customer Service Support functions as the first point of contact with the customer
Adhere to ISO9001 Customer Service Procedures and Work Instructions
Maintain Quote Log and Production Order Log Tracking Database
Utilize the ERP-LX (Order Entry) system
Provide Part, Pump, Motor quotes to customers as required
Assist with Warranty claim Processing
Assist with Credit Memo / No Charge requirements
Preparing the customer communication folder
Perform Order Entry Processing and provide Order Status updates as required
Process Change orders (address changes, schedule date, carrier changes)
Assist Sales teams with customer support activities
Understand and perform Export Compliance tasks as required
Interface with the customer to assist in resolving AR Collections Dispute Resolution issues
Other duties as assigned by the Customer Service Manager
Qualification
Required
High School Diploma
Strong financial/accounting skills required
Problem solving skills and strong written and verbal communication skills required
Must be knowledgeable in MS Office applications
1-3 years experience
Phone skills required
Preferred
Prefer associates degree individuals or some level of college experience
SAP experience / CRM experience is preferred
Site is currently using Microsoft Dynamics, but experience with any ticketing or service management system is a plus
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase