Elderly Housing Development & Operations Corporation (EHDOC) · 2 days ago
Community Manager
Albuquerque, NM
Full-time
Onsite
Senior Level
5+ years expElderly Housing Development and Operations Corporation (EHDOC) is a national non-profit affordable housing developer and property management company. The Community Manager is responsible for overseeing the daily operations of affordable housing communities, ensuring compliance with HUD regulations and LIHTC requirements while managing tenant relations and property maintenance.
Elder CareNon ProfitProperty DevelopmentResidential
Responsibilities
Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations
Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs
Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements
Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively
Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs
Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up-to-date
Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications
Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation
Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines
Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed
Compliance with EIV, Tax Credit Software and TRACS
Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions
Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner
Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff
Coordinate tenant activities, events, and community-building initiatives
Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs
Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff
Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards
Conduct performance evaluations for staff, providing feedback and setting goals for improvement
Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies
Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs
Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices
Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained
Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place
Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards
Develop and implement strategies to market the property, including advertising, outreach, and community involvement
Work to maintain high occupancy rates and manage waiting lists for available units
Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns
Qualification
Required
Bachelor's degree in business administration, property management, or related field (or equivalent experience)
At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs
Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines
Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders
Strong organizational skills and attention to detail
Ability to manage budgets, track expenses, and generate financial reports
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software
Ability to handle sensitive and confidential information with discretion
Experience managing teams, providing leadership and support to staff
Customer-service oriented with a strong focus on tenant satisfaction
Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP, TCS, AHM,CMH,CMHC(either one is required)
Preferred
Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements
Bilingual skills (English/Spanish) are a plus
Benefits
Free Medical
Dental
Vision
Pension
Company
Elderly Housing Development & Operations Corporation (EHDOC)
Elderly Housing Development & Operations Corporation (EHDOC) develops and manages safe, secure, and affordable housing for senior citizens across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Melanie Ribeiro-Ayeh
President and CEO
Irene Phillips
Chief Financial Officer
Company data provided by crunchbase