TransCore · 5 hours ago
Customer Service Representative
Dover, DE
Full-time
Onsite
New Grad, Entry Level
0+ years expTransCore, a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join their team. The CSR will be responsible for providing quality service, opening accounts, explaining policies, and processing payments while ensuring service requirements are met in accordance with set standards.
RFIDSoftwareTransportationTravel
Responsibilities
Assists customers with the account opening process
Accurately explains the terms/conditions and policies/procedures relating to the account
Processes account payments, perform cash out process at end of shift
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
Performs account maintenance, including account changes, adjustments, and statement requests
Contacts customers for additional account information
Assists in problem correspondence as required
Prepares reports including CSR Daily Activity report and cash out report
Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV
Communicates business rules, policies and procedures governing violation processing
Reviews violation appeals process with appellants
Receives incoming phone calls and chat requests regarding DMV services
Communicates business rules, policies and procedures governing DMV services
Administrative functions to include image review and violation lookups
Regular and predictable attendance is an essential function of this job
Qualification
Required
Ability to work varies schedules between 7:00am – 7:00pm M-F and Sat 8:00-2:00pm
High school diploma or general education degree (GED)
Typically requires a minimum of 0 - 1 year of related experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Regular and predictable attendance is an essential function of this job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
The noise level in the work environment is usually moderate
Preferred
Bi-lingual fluency in English and Spanish
Company
TransCore
Transcore is a transportation service provider that develops solutions for open road tolling.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-03Acquired
2012-07-13Grant
Leadership Team
Whitt Hall
President & Chief Executive Officer
Gary Bucciarelli
Executive Vice President and Chief Financial Officer
Recent News
2026-01-15
Company data provided by crunchbase