Headspace · 7 hours ago
Senior Manager, EAP Strategy & Operations
United States
Full-time
Remote
Mid, Senior Level
$119K/yr - $190K/yr
7+ years expHeadspace is a company dedicated to providing lifelong mental health support through evidence-based content and innovative technology. They are seeking a Senior Manager for EAP Strategy & Operations to lead the optimization roadmap for their Employee Assistance Program, ensuring effective project management and operational excellence across core EAP partners.
Artificial Intelligence (AI)FitnessHealth CareMental HealthmHealthMobile AppsPsychologyTherapeutics
Responsibilities
Serve as the primary point of contact for external EAP partners, owning the day-to-day operational relationship and business outcomes
Build strong, trust-based relationships with partner leadership and operational teams to enable effective collaboration
Partner closely with Headspace leadership to identify, escalate, and resolve risks, serving as the ultimate accountable partner for the relationship
Lead recurring operational cadences including QBRs, readiness reviews, and escalation forums
Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes
Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics
Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals, including operational efficiency, quality, scalability, and global expansion
Maintain a clear, executive-ready view of progress, risks, and tradeoffs
Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration; example of initiative portfolio includes: data sharing and reporting process optimization, reducing manual workflows, development of joint marketing and enablement materials with GTM and partner teams, member triage and escalation improvements across clinical and work-life services, global expansion evaluation
Establish and refine operational frameworks, documentation, and role & responsibility models with partners - ultimately defining and owning the operating model Improve shared workflows, SLAs, and performance measurement across EAP service delivery
Ensure operational readiness for key FY26 milestones, launches, and global expansions, achieving outcomes
Identify opportunities to standardize, automate, and scale partner operations as the EAP footprint grows
Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, support, and troubleshoot EAP offerings
Act as a primary escalation point for employer-facing EAP questions and issues, partnering with CS, Product, Clinical, and external partners to drive timely resolution
Own and maintain internal EAP documentation and sources of truth, including knowledge bases, FAQs, enablement materials, and tooling (e.g., EAP GPT)
Partner with GTM, Enablement, and CS Ops teams to deliver training, updates, and change communications related to EAP capabilities, partner changes, and process updates
Proactively identify gaps in internal understanding or tooling and drive improvements that reduce friction for employer-facing teams
Qualification
Required
7+ years of experience, ideally with domain expertise within Employee Assistance Programs (EAP) in innovation and/or strategic operations roles
Demonstrated track record with experience across 1 or more: partner operations, strategic operations, account management, innovation
Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role
Ability to influence and effectively communicate with both internal and external senior leadership
People management experience and ability to motivate and drive operational teams
Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution
Strong judgment, accountability and decision-making skill set
Preferred
experience with technical integrations
operating in high-growth start-ups
Benefits
Equity
Comprehensive healthcare coverage
Monthly wellness stipend
Retirement savings match
Lifetime Headspace membership
Generous parental leave
Company
Headspace
Headspace is a mental health company offering AI companionship, coaching, therapy, psychiatry, and mindfulness tools for everyday support.
501-1000 employees
H1B Sponsorship
Headspace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2022 (8)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$320.85MKey Investors
Oxford Finance LLCBliscePacific Western Bank
2023-07-26Debt Financing· $105M
2022-02-14Series C
2021-10-31Secondary Market
Leadership Team
Tom Pickett
Chief Executive Officer
Andy Puddicombe
Co-Founder
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase