TD SYNNEX Multi-Country Area (English) · 5 hours ago
Technical Product Manager, Business Operations
Greenville, SC
Full-time
Hybrid
Mid Level
3+ years expTD SYNNEX Corporation is seeking a Technical Product Manager II for Internal ERP Applications to manage and optimize their ERP systems. This role involves driving the development and integration of internal applications to enhance business operations and ensure customer satisfaction.
Information Technology & Services
Responsibilities
Develop and maintain a comprehensive product roadmap for internal ecosystems and applications, aligning with organizational objectives and IT strategy
Collaborate with stakeholders to define product vision, goals, and requirements based on business needs and industry best practices
Oversee the planning, execution, and delivery of ecosystems and applications-related IT projects, ensuring they are completed on time, within scope, and within budget
Coordinate with cross-functional teams, including IT, business units, and external vendors, to manage project milestones and resolve any issues
Conduct needs assessments and gather requirements from various departments to understand business processes and identify areas for ecosystems and applications system improvements
Translate business requirements into technical specifications, document them into backlogs in Jira(or through Xidea/Boss Ticket), and work with development teams to implement solutions
Collaborate with developers, system engineers, and other IT professionals to design and build ecosystems and applications application features and enhancements. Ensure technical solutions are scalable, secure, and aligned with best practices and organizational standards
Act as the main point of contact between business units and the IT department, ensuring clear and effective communication throughout the project lifecycle
Provide regular updates on project status, risks, and milestones to stakeholders and senior management
Develop and execute testing plans to validate the functionality, performance, and stability of ecosystems and applications before deployment. Manage user acceptance testing (UAT) and gather feedback to make necessary adjustments and improvements
Develop training materials and conduct sessions to educate users on new features and functionalities of ecosystems and applications. Provide ongoing support and address any issues or concerns related to ecosystems and applications systems
Monitor system performance and user feedback to identify opportunities for optimization and enhancement
Stay informed about industry trends and emerging technologies to recommend and implement best practices for ecosystems and applications
Technical Specifications: Convert business needs into comprehensive technical specifications, ensuring clarity for development teams to effectively implement solutions; Work closely with cross-functional teams to refine requirements and validate technical feasibility, enhancing overall project outcomes; Maintain a repository of specifications and documentation to support future enhancements and knowledge transfer
Qualification
Required
3 to 5 years of relevant work experience
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
Proven experience (typically up to 5 years) as a Product Manager or Project Manager in IT, focusing on ERP systems, with minimal supervision
Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and IT project management methodologies
Excellent communication, leadership, and problem-solving skills
Clear communicator, able to convey necessary information effectively, both verbally and in writing
Collaborative mindset with the ability to manage multiple priorities effectively
Demonstrates strong organizational and time management skills, driving tasks to completion
Adaptable to change and able to adjust as needed
Resilient under stress and pressure, effectively managing high workloads and deadlines
Strong attention to important details with accuracy and efficiency
Demonstrated ability in complex problem-solving, critical thinking, and decision-making
Quick learner, adapting to new systems and technologies efficiently
Intermediate proficiency in relevant computer systems and applications
Maintains confidentiality of sensitive information
Occasional non-standard work hours or overtime as business requires
On-call availability required as necessary
Preferred
Advanced degrees or certifications are a plus
Background in the IT Distribution Industry is a plus
Experience in analyzing large data sets, with database query experience a plus
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase