Ron Marhofer Auto Family · 4 hours ago
BDC SALES MANAGER
Marhofer Chevrolet - Stow, OH 44224
Full-time
Onsite
Mid, Senior Level
$47K/yr - $86K/yr
2+ years expRon Marhofer Auto Family is a values-driven, family-owned automotive group committed to delivering a world-class guest experience. The Sales BDC Manager is responsible for leading and managing the Sales Business Development Center to drive consistent appointment setting, showroom traffic, and vehicle sales performance while ensuring a world-class customer experience aligned with company core values.
AutomotiveLogistics
Responsibilities
Establish clear expectations, accountability standards, and performance goals with sales team
Promote teamwork, trust, and respect while fostering a high-performance culture
Manage all inbound and outbound sales leads via phone, email, text, chat, and CRM tools
Ensure adherence to approved scripts, follow-up schedules, and lead management processes
Coordinate with Sales Managers to align appointment availability, inventory priorities, and showroom flow
Maintain accurate and complete customer records within CRM and DMS systems
Ensure compliance with privacy, data security, and communication regulations
Monitor daily, weekly, and monthly KPIs; analyze trends and implement improvement plans
Prepare and present BDC performance reports to dealership leadership
Optimize staffing schedules and workflows to maximize productivity and responsiveness
Collaborate with marketing and leadership teams to improve lead quality and conversion rates
Ensure all customer interactions reflect professionalism, transparency, and a world-class experience
Resolve escalated customer concerns in a timely and effective manner
Support digital retailing, equity mining, and outbound sales initiatives
Identify opportunities for process improvement and operational efficiency
Qualification
Required
2–4 years of automotive BDC leadership or high-volume automotive sales management experience
Strong working knowledge of CRM systems, DMS platforms, and digital retail tools
Proven ability to coach, motivate, and manage teams to measurable results
Strong organizational, analytical, and time-management skills
Excellent verbal and written communication skills
Preferred
Prior Chevrolet or GM dealership experience
Experience managing multi-channel lead sources and digital retail workflows
Familiarity with equity mining and outbound sales campaigns
Company
Ron Marhofer Auto Family
Ron Marhofer Auto Family is a car dealership located in Cuyahoga Falls, Ohio.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase