MSK Infotek · 1 hour ago
Salesforce Service Cloud Developer / Lead
NYC Metro Area
Contract
Hybrid
Senior Level
7+ years expMSK Infotek is seeking a highly skilled and experienced Salesforce Service Cloud Lead Developer to join their dynamic team. The ideal candidate will be responsible for leading development efforts on the Salesforce Service Cloud platform, ensuring the platform meets the evolving needs of the customer service organization and driving innovation through robust solutions.
Information Technology & Services
Responsibilities
Lead a team of Salesforce developers and administrators to design and implement scalable, high-performance solutions on the Service Cloud platform
Serve as the technical lead for the full lifecycle implementation of Service Cloud projects, from requirements gathering and solution design to development, testing, and deployment
Develop custom solutions using Apex, Visualforce, and Lightning Web Components (LWC) to extend and customize Service Cloud functionality
Configure and manage core Service Cloud features, including Case Management, Email-to-Case, Web-to-Case, Knowledge Base, and Omni-Channel
Design and build complex integrations between Salesforce and other internal/external systems using REST/SOAP APIs
Mentor junior developers, providing technical guidance, code reviews, and promoting best practices in Salesforce development
Collaborate with business stakeholders, project managers, and business analysts to understand requirements and translate them into technical solutions
Stay current with the latest Salesforce releases and technologies, and recommend improvements to optimize our Service Cloud implementation
Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the platform
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 7+ years of professional Salesforce development experience
Strong, hands-on expertise in Salesforce Service Cloud, including a deep understanding of its architecture, data model, and capabilities
Proven experience with at least one full lifecycle implementation of Salesforce Service Cloud
Proficiency in Apex (classes, triggers, batch jobs, asynchronous Apex) and Lightning Web Components (LWC)
Hands-on experience with Email-to-Case and Omni-Channel setup and customization
Solid understanding of Salesforce best practices, governor limits, and security models
Experience with Salesforce DX, version control (e.g., Git), and CI/CD deployment processes
Excellent problem-solving, analytical, and communication skills
Preferred
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform Developer I & II
Experience in an Agile/Scrum development environment
Benefits
Access to trainings, conferences, and certifications for self-development
Skilled and team player colleagues
Increased vacation days based on tenure in Ness and Floating holidays
Medical insurance
Attractive compensation scheme and referral bonuses
Company
MSK Infotek
At MSK Infotek, we are dedicated to bridging the gap between cutting-edge technology solutions and the organizations that need them.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase