PNC · 3 hours ago
Operations Analyst - Retail Bank Operations
Pittsburgh, PA
Full-time
Onsite
Entry Level
1+ years expPNC is a financial services company that values its employees as a key differentiator in the market. They are seeking a Machine Operator for their Retail Bank Operations, responsible for running and maintaining mechanical equipment to ensure timely and accurate processing of notices and statements for customers.
BankingFinanceFinancial Services
No H1B
Responsibilities
Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area
Identifies and escalates exceptions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions
Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable
Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function. Provides feedback on workflow and work received. May participate in process improvement projects. May assist in training and onboarding of new hires
Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures. May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance
Qualification
Required
Ability to stand for long periods of time
Ability to lift up to 50 pounds
Demonstrate a willingness and ability to work constructively within a team-based environment
Comply with Bank's Code of Ethics and all Federal, State and local laws
Execute routine transactions/processes of varying risk and financial value utilizing standard policies and procedures
Identify and escalate exceptions
Ensure the appropriate materials and documentation are available to complete transactions
Confirm equipment is operational, if applicable
Provide responses and documentation to inquiries and ad hoc requests for a specialized product or function
Review transactions, related documents and verify work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures
Participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Management Process
Process Management
Products and Services
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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