Insight Global · 6 days ago
Service Desk Technician
Phoenix, AZ
Contract
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expInsight Global is a large financial enterprise in Phoenix, AZ looking for a Help Desk Technician to join their IT Support and Service Desk team. The primary responsibility is to work directly with internal customers and end-users, supporting them both in person and remotely, while managing Level 1 Tickets and implementing AI technology for support enhancement.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Work directly with internal customers and end-users while supporting them both in person and remotely
Communicate with end users directly via chat support and over the phone
Type in a timely manner as chat sessions will be monitored and requests are expected to be completed quickly
Remote into end-users devices which can include laptop, desktop, mobile device, tablet, etc
Handle a large majority of Level 1 Tickets at the desk and then implement AI technology to help with initial chat and ticket creation, training AI agents for agent assist - writing tickets, pulling information or documentation for support, and escalation to Tier II if needed
Qualification
Required
At least 2+ Years of Help Desk, Service Desk or Tech Support Experience at the Enterprise level
Experience with Remedy Ticketing System or Similar
Windows System experience (Excel, Outlook, O365)
Familiarity with MS Products - Teams, Co-Pilot
Strong multi-tasking capabilities, must maintain 2 contacts at a time or 1 Phone Call
At least 30 Contacts a day in previous roles
Knowledge of SCCM and Remote Connectivity tools
Preferred
Beyond Trust or Bomgar Remote support
Smart IT Experience
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase