Cox Enterprises · 14 hours ago
Commercial Services Specialist II
Carleton MI
Full-time
Onsite
Mid Level
$20.10/hr - $30.10/hrCox Automotive is a leader in transforming the automotive market, and they are seeking a Commercial Services Specialist II. This role involves managing account relationships, performing data entry, and ensuring customer requirements are met while maintaining vehicle files and facilitating the sale process.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information
Manage account relationships, maintaining effective communications and ensuring customer requirements are met
Maintain vehicle files; verify title information; log in titles when received; create and file in folders. Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems
Mail out sale packages the day after sale
Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report
Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc. Pull transmitted transportation charges as needed
Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
Seek floor price information from account representative and enter it into computer system
Review, enter, and update vehicle condition report information in the computer system. Pull and print electronic condition reports. Provide customer with copies as necessary
In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc
Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur
Communicate with accounting department in order to balance the sale and perform post-sale invoicing for accounts receivable as needed
Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records
Communicate with Online Operations department in order to prepare assigned vehicles for online programs
Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
Wear multiple hats as well as perform other duties as assigned by management
Qualification
Required
Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information
Manage account relationships, maintaining effective communications and ensuring customer requirements are met
Maintain vehicle files; verify title information; log in titles when received; create and file in folders
Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems
Mail out sale packages the day after sale
Pull and update consignment inventory information of vehicles transmitted by customer
Investigate transmission errors
Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report
Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc
Pull transmitted transportation charges as needed
Establish customer vehicle files in the computer system
Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
Seek floor price information from account representative and enter it into computer system
Review, enter, and update vehicle condition report information in the computer system
Pull and print electronic condition reports
Provide customer with copies as necessary
In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc
Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle
Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur
Communicate with accounting department in order to balance the sale and perform post-sale invoicing for accounts receivable as needed
Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records
Communicate with Online Operations department in order to prepare assigned vehicles for online programs
Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence
Wear multiple hats as well as perform other duties as assigned by management
To be employed in this role, you'll need to clear a pre-employment drug test
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
Founded in 1898
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
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