Caterpillar Inc. · 20 hours ago
Site Performance Manager, Condition Monitoring
Peoria, IL
Full-time
Onsite
Mid, Senior Level
$128K/yr - $193K/yrCaterpillar Inc. is a global team dedicated to building sustainable communities. The Condition Monitoring Site Performance Manager will support telematics needs for customers enrolled in Condition Monitoring services, ensuring connectivity and addressing customer requirements.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Conducts customer fleet inspections to identify telematics improvements to enable Condition Monitoring and other solutions
Performs telematics hardware and software upgrades and repairs as needed to support Condition Monitoring and other solutions
Consults customers and dealers on Condition Monitoring applications such as applied technology, machine health, and safety
Collects product and customer requirements to capitalize on opportunities to grow condition monitoring capabilities and processes
Influences the development of technology tools/systems and works with key stakeholders to deploy technologies to drive Condition Monitoring growth
Collaborating with internal teams to understand future needs and develop solutions for Condition Monitoring
Takes ownership of customer issues and requirements to ensure they are resolved in a timely manner
Identifying and documenting job/application profiles based on field observation while working with customers
Manages customer relationships to influence equipment management strategies and assist in the deployment of Condition Monitoring solutions
Qualification
Required
Conducts customer fleet inspections to identify telematics improvements to enable Condition Monitoring and other solutions
Performs telematics hardware and software upgrades and repairs as needed to support Condition Monitoring and other solutions
Consults customers and dealers on Condition Monitoring applications such as applied technology, machine health, and safety
Collects product and customer requirements to capitalize on opportunities to grow condition monitoring capabilities and processes
Influences the development of technology tools/systems and works with key stakeholders to deploy technologies to drive Condition Monitoring growth
Collaborating with internal teams to understand future needs and develop solutions for Condition Monitoring
Takes ownership of customer issues and requirements to ensure they are resolved in a timely manner
Identifying and documenting job/application profiles based on field observation while working with customers
Manages customer relationships to influence equipment management strategies and assist in the deployment of Condition Monitoring solutions
Prior experience with Product Link hardware installations and management of machine configuration files is required
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Working level required
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Extensive level required
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Extensive level experience required
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Extensive level experience required
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Working level knowledge required
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Extensive level experience required
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products. Extensive level experience required
Must be able to travel up to 75% (domestic)
Preferred
Working knowledge of Product Link™, VisionLink, VIMS, inspection processes, equipment lifecycle planning, S O S Services, Cat Payload systems, Software Enabled Attachments (SEA) Activation, Product Status Reports, and the Service Information System (SIS) is desired
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase