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Elmington · 1 day ago

Client Experience Intern

Nashville, TN

Internship

Onsite

Intern

Elmington Property Management is a unique property management group that prioritizes exceptional service and innovative solutions. The Client Experience Intern will partner with the Property Operations team to enhance client service delivery by identifying gaps in workflows and supporting the development of systems that improve transparency and consistency in client experience.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Assist in reviewing current client monitoring, reporting, and service-tracking processes

Help document existing workflows related to client experience and service delivery

Support the development of systems and tools that track KPIs, SLAs, and client-facing metrics

Identify gaps, inefficiencies, or inconsistencies in current monitoring processes

Assist in creating standardized documentation, reports, or dashboards used for client visibility

Participate in meetings with Operations and leadership to gather feedback and requirements

Support continuous improvement initiatives aimed at improving client satisfaction and accountability

Perform all other duties as assigned

Qualification

Verbal communicationWritten communicationOrganizational skillsCustomer serviceOperational workflowsMetricsProcess improvementTeam collaboration

Required

Exceptional verbal and written communication skills to liaise effectively with team leaders, corporate leadership, owners, and residents

Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently

A passion for chasing excellence and providing exemplary customer service

Ability to understand end-to-end operational workflows

Comfortable working with metrics, reporting, and dashboards

Strong understanding of business process and client service frameworks

Pursuing a degree in Business, Operations Management, Analytics, Management, or a related field

Interest in client experience, operational excellence, or process improvement

Preferred

Prior internship, coursework, or project experience is a plus but not required

Company

Elmington

Elmington is a commercial real estate investment, development, construction, affordable housing, and property management firm.

Founded in 2009

Nashville, Tennessee, USA

501-1000 employees

http://elmingtoncapital.com

Funding

Current Stage

Late Stage

Leadership Team

Cary Rosenblum

CEO

Maggie Boggs

Chief Operating Officer

Company data provided by crunchbase