Ur-Energy Inc. · 15 hours ago
IT Support Specialist (Tier 1 and Tier 2)
Casper, WY
Full-time
Onsite
Entry, Mid Level
2+ years expUr-Energy is seeking a self-sufficient IT Support Specialist to serve as the primary on-site technical resource for their Shirley Basin uranium ISR facility. This role combines Help Desk (Tier 1) responsibilities with Tier 2 technical support, focusing on resolving IT issues and providing technical assistance to staff.
EnergyMineralMiningService Industry
No H1B
Responsibilities
Act as the primary IT contact for all users at the site, handling support requests from initial troubleshooting to resolution or escalation
Provide Tier 1–2 support for hardware, software, peripherals, mobile devices, and local network issues
Provide on-site and, as necessary, remote support to assist other technical staff across multiple locations
Support systems that communicate between sites, ensuring smooth cross-site operations and accessibility for employees leveraging shared resources
Maintain and manage user accounts, permissions, and device inventory at Shirley Basin
Collaborate with the IT Manager to implement policies, software deployments, and updates
Support OT and Automation teams by assisting with: Basic networking tasks (e.g., port changes, IP assignments, patching, device testing). System configuration or diagnostics related to equipment that bridges IT and OT domains
Coordinate with vendors or third parties when on-site assistance is required
Maintain documentation of site-specific systems, procedures, and troubleshooting steps
Participate in incident response and change management processes as needed
Recommend improvements to infrastructure, security, and user experience
Regular attendance
Perform other duties as assigned
This is an on-call position and will require after-hours support to address critical incidents or user needs outside regular business hours
Qualification
Required
Valid driver's license; insurable driving record
Associate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or closely related discipline. Relevant certifications or equivalent hands-on experience– particularly in real-world technical environments – may be considered in lieu of a formal degree
2–4 years of experience in an IT support or desktop support role
Familiarity with Windows desktop environments, Office 365, Active Directory, basic networking (TCP/IP,DNS, DHCP), Linux systems, and virtualization technologies. Experience with VMware ESXi is particularly beneficial
Excellent troubleshooting skills and ability to diagnose issues independently
Strong interpersonal and communication skills; able to clearly explain technical concepts to non-technical users
Ability to work independently with minimal supervision and manage priorities to ensure continuous uptime
Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form
Ability to learn quickly and adapt in a dynamic, continuously changing environment
Regular attendance
This is an on-call position and will require after-hours support to address critical incidents or user needs outside regular business hours
Preferred
Experience supporting industrial or OT environments is a plus
Programming experience is a plus. Specific languages are not required; a strong understanding of core programming concepts is more important. Familiarity with ladder logic and SQL-based systems is particularly relevant to the environment
Company
Ur-Energy Inc.
Ur-Energy engages in the identification, acquisition, exploration, development, and operation of uranium projects.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$124.68M2025-12-11Post Ipo Debt· $120M
2020-08-04Post Ipo Equity· $4.68M
2005-12-02IPO
Leadership Team
Steven Hatten
Chief Operational Officer
Recent News
2026-01-11
Company data provided by crunchbase