Capgemini · 2 hours ago
Salesforce Order Management System (OMS) - Business Analyst
Chicago, IL
Full-time
Onsite
Entry Level
$94K/yr - $210K/yr
1+ years expCapgemini is a global business and technology transformation partner, helping organizations unlock the value of technology. As a Business Analyst, you will serve as a Subject Matter Expert for sales and delivery teams on various Salesforce Cloud platforms, defining requirements and configuring solutions within Salesforce.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce
Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint
Design a solution to meet the defined requirements within Salesforce. Review that design with Product Owner(s) for confirmation
Configure the defined requirements within Salesforce
Working with the Product Owner(s) and testing team, test the solution within Salesforce
Support training activities executed by the business and Product Owner(s)
Deploy updated solutions to the environments (Dev, Test, and Production)
Perform data maintenance activities using Salesforce.com Data Loader
Manage Salesforce user roles and permissions
Monitor the Production Solution for errors and performance
Triage and resolve production support tickets for issues reported in the Salesforce Production solution
Qualification
Required
1-3 Years' Experience
Salesforce Administrator certification
Relevant Salesforce Cloud certification(s) – Sales or Service Cloud
Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools
Extensive knowledge of the Salesforce Lightning OMS configuration, customization, and extension including fulfillment, shipping, payment capture, invoicing, and service by using integrated and customizable business processes and workflows
Extensive knowledge of the Salesforce Lightning OMS data model and OOTB capabilities, including product types, pricing, accounts & contacts, order templates, cart & checkout, order history, and common integration points
Preferred
Strongly prefer participation in multiple front-to-back Salesforce B2C, B2B, or OMS implementations
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
The French Tech Journal
2026-01-22
2026-01-22
Business Wire
2026-01-20
Company data provided by crunchbase