HireNow Staffing, Inc. Direct Placement Online Services · 7 hours ago
Founding Customer Success Lead
San Francisco, California, United States
Full-time
Onsite
Mid, Senior Level
$110K/yr - $160K/yrHireNow Staffing is partnering with an early-stage technology company to find a Founding Customer Success Lead who will own the post-sale experience. This role involves onboarding, implementation, and customer success, focusing on optimizing complex voice AI campaigns in live production environments.
Staffing & Recruiting
No H1B
Responsibilities
Own the customer journey from signed contract through successful go-live
Design and implement custom voice AI campaigns aligned to each customers workflows, regulatory environment, and business goals
Configure integrations with CRMs, dialers, and carrier APIs by interpreting documentation and aligning systems (configuration-focused, not greenfield engineering)
Translate customer requirements into live, production-ready solutions on aggressive timelines
Lead onboarding, training, and enablement to ensure customers achieve early value and long-term success
Analyze call performance data and campaign analytics to identify improvement opportunities
Review high-volume call recordings to surface patterns, friction points, and optimization opportunities
Recommend and implement adjustments to messaging, routing, and workflows to improve outcomes
Qualification
Required
Proven customer-facing experience implementing technical products, such as solutions engineering, technical customer success, implementation consulting, or founding your own company
Builder mentality with a track record of creating and onboarding users to something you owned end-to-end (product, startup, tool, or service)
Strong systems thinking with the ability to understand how data flows across platforms and explain technical concepts clearly to non-technical users
Exceptional communication skills, including comfort presenting on camera and engaging with stakeholders at all levels
Demonstrated ability to operate effectively in ambiguous, high-velocity environments without predefined playbooks
Strong ownership mindset with the ability to identify problems and drive solutions independently
Willingness to work onsite five days per week in San Francisco, with flexibility for occasional Sundays during peak periods
Clear evidence of impact and continuity in prior roles (frequent short tenures without measurable results will not be considered)
Preferred
Former founders or aspiring founders seeking deep exposure to building and scaling a business from the inside
Experience with voice or conversational AI platforms or contact center technologies
Background at voice AI or telephony platforms (e.g., modern contact center or call automation tools)
Experience in Medicare, health insurance, or regulated telephonic sales environments
Technical consultants who have designed and implemented complex, customer-facing solutions for enterprise clients
Product managers from B2C CRM or telephonic sales platforms with a strong customer-first mindset
Comfort building in public through content creation, presentations, or thought leadership
Hands-on experience with CRM systems, API integrations, or campaign analytics
Benefits
Equity
Company
HireNow Staffing, Inc. Direct Placement Online Services
HireNow Staffing emerged from recognizing a gap in the job market, where a more efficient and specialized staffing approach was needed.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase