Hawthorne Residential Partners · 3 hours ago
Regional Support Manager
Raleigh NC
Full-time
Onsite
Mid, Senior Level
1+ years expHawthorne Residential Partners is a company focused on multifamily property management, and they are seeking a Regional Support Manager. This position is responsible for monitoring operations, profitability, and quality service to optimize community performance while training and empowering associates to achieve their goals.
Commercial Real EstateProperty ManagementReal EstateResidential
Responsibilities
Supporting communities through site visits and filling in for vacant positions
Schedule, supervise, and direct the daily activities of all on-site
Prioritize, assign, and monitor daily activities, service requests, make-ready priorities, and renovation/construction projects
Conduct training, coaching, and disciplinary action, as needed, per the standards of the management company
Complete performance appraisals as
Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members
Supervise the management of the inventory system in conjunction with maintenance supplies and personnel
Responsibility for fiscal budgetary compliance to approved operation
Complete budget preparation, and annual property inspection for
Review interim financial statements weekly, and manage purchases throughout the month to budget
Achieve budget goals regarding occupancy, expenses, and net operating
Review monthly financial statements and report on any variance from the
Negotiate for supplies and services with vendors and contractors to achieve the best possible prices
Advise the supervisor of any potential expense overages before they
Ensure all invoices are processed and/or posted on a routine basis per company
Control petty cash fund and/or purchase card
Be knowledgeable and adhere to all pricing, purchasing, and variance guidelines outlined in the management agreement for the property
Participate in owner operations/financial review conference calls and owner site visits as needed
Compliance with management company personnel and operations policy and procedures and compliance with company standards
Stay abreast of current policies and guidelines, maintain policy manual as changes are effected, and review and monitor policies with employees to ensure compliance
Inspect property daily to ensure a quality presentation of the
Maintain resident relations, and deal with complaints and problems relating to service and lease provisions
Ensure timely submission of all reports per
Process and select new residents in accordance with the management company's Statement of Rental Policy
Maintain records and resident files in an orderly and up-to-date manner as specified by the management company
Collect rent, maintain account records, and make daily bank deposits per
Prepare timely legal action for eviction when
Report any property emergencies to the immediate supervisor (for example, fire, hurricane)
Be prepared to manage the emergency according to company procedure. Report timely and accurately to the property insurance provider
Provide effective marketing and communications, including advising management of pertinent issues as related to the community, market, or other respective issues
Prepare advertising and marketing plans for the
Show and lease apartments, and handle telephone
Conduct periodic market
Collaborate with the Regional Manager to assess changes in the rental market through analysis of customer traffic and rental records
Plan, promote, and implement an effective Resident Retention
Communicate with residents through monthly newsletters, monthly community activities, regular resident recognition, follow-up on service requests (20% per week), and continual promotion of resident services
Organize and direct the Lease Renewal program by contacting resident at least 30 days in advance to schedule appointment for home visit, review of options and signature on renewal lease
Perform effective annual apartment inspections of each unit, including Home Visits with each renewal lease
Qualification
Required
Experience in managing multifamily properties
Certification as a resident manager (ARM, CAM, etc.)
Ability to supervise staff
Financially savvy and ability to manage a budget
Ability to communicate effectively
Safety conscious
Preference for detail work
Ability to work well under pressure
Ability to multi-task
Self-motivation and self-direction
Ability to work with/without direct supervision
Ability to develop a team and be a team leader
Ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT)
High School diploma or GED required
Two years of college, or related business experience a plus
Presently or previously employed with a property management company as a Community Manager receiving satisfactory performance evaluations
1 year or more experience as a Community Manager
Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume and distance
Microsoft Word, Microsoft Outlook, Microsoft Excel knowledge
Successfully complete pre-employment psychological and basic skills exam, including interest patterns
Pass drug test and background check requirements
Must meet the qualifications for residency in the community for which they have applied
Dress, grooming and personal cleanliness standards contributes to the business image of Hawthorne Residential Partners
Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits
Must have proof of liability insurance for same
Bondable and Valid Driver's License
Extensive mobility and good physical condition is necessary for this position
Must be able to perform the physical functions, which may include, but are not limited to: the ability to walk the property, including 4 flights of stairs, complete physical inspections, deliver resident communications, and show apartments
Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture and lifting of supplies
Must be able to communicate effectively with residents, staff, supervisors, vendors, etc
Ability to read, write and verbally communicate in English
Preferred
Yardi Voyager knowledge preferred
Company
Hawthorne Residential Partners
Hawthorne Residential Partners is a privately held property management firm that provides services in the apartment industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsey Owens
Regional Manager at Hawthorne Residential Partners
Phil Payonk
Chief Investment Officer
Recent News
2025-09-22
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