AIT Worldwide Logistics · 22 hours ago
Global Implementation and Solution Design Manager
Austin, TX
Full-time
Onsite
Senior Level
5+ years expAIT Worldwide Logistics is a company committed to making a global impact through innovative logistics solutions. The Global Implementation and Solution Design Manager will oversee the implementation of logistics solutions for key customers, ensuring seamless onboarding and operational excellence across regions while collaborating with various internal teams.
Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing
Responsibilities
Lead the end-to-end implementation of global customer accounts, ensuring a smooth transition from sales to operations, and retaining and strengthening customer relationships. Responsible for routine account servicing, including account set-up and activation services. Develop and maintain documentation for all implementations, including SOPs, process flows, and training materials
Develop and execute detailed implementation plans, including timelines, milestones, and risk management strategies. Maintain customer account data/contact information in order to facilitate future contact and develop client retention and growth plans and strategies for developing profitable business with assigned accounts
Coordinate with cross-functional teams (Operations, IT, Finance, and Compliance) to ensure all requirements are met before go-live. Conduct training sessions for internal teams and customers on new processes and technology platforms
Establish and track key performance indicators (KPIs) to measure implementation success and drive continuous improvement
Act as the primary point of contact for customers during the implementation phase, ensuring alignment on expectations and deliverables. Respond to customer complaints/dissatisfactions in a way that promotes issue resolution and customer retention. Resolve problems and ensure customers receive high quality customer service. Align with regional and local operations teams to ensure that solutions are practical and executable
Collect and analyze customer feedback in order to guide the continuous improvement of customer care services. Analyze customer requirements and operational challenges to design customized logistics solutions, Collaborate with IT and process automation teams to optimize technology integrations, including EDI/API connectivity, visibility tools, and reporting
Develop standardized implementation frameworks that can be adapted to different customers and regions. Identify and implement process improvements to enhance efficiency, cost-effectiveness, and scalability
Work closely with sales and account management to provide pre-sales solution support, including RFP responses and solution presentations
Maintain strong relationships with key global customers, ensuring a seamless implementation experience and a foundation for long-term partnerships. Ensure compliance with company policies, industry regulations, and customer-specific requirements
Provide regular status updates to senior management, highlighting project progress, risks, and mitigation strategies
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field
5+ years of experience in logistics, freight forwarding, or supply chain management, with a strong focus on solution design and implementation
Knowledge of CargoWise, Infor Nexus, SAP, or similar logistics platforms
Experience with change management and process improvement initiatives
Understanding of global trade compliance and customs regulations
Experience with EDI/API integration, transport management systems (TMS), and visibility platforms
Strong project management skills
Excellent communication, negotiation, and stakeholder management skills
Ability to work in a fast-paced, global environment with competing priorities
Preferred
Master's Degree
PMP, Agile, or Lean Six Sigma certification
Company
AIT Worldwide Logistics
AIT Worldwide Logistics helps companies grow via shipping services and supply chain management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TJCQuad-C Management
2021-03-17Private Equity
2017-10-23Private Equity
Leadership Team
Chelsea Lamar
Vice President, Global Sustainability
Ray Fennelly
EVP / Chief Development Officer
Recent News
2025-11-18
EIN Presswire
2025-07-11
Company data provided by crunchbase