Facebook · 9 hours ago
Account Advocate
Columbia, South Carolina
Full-time
Onsite
Mid Level
4+ years expFacebook is a leading social media company, and they are seeking an Account Advocate to coordinate customer service efforts. The role involves providing comprehensive service to assigned groups, resolving inquiries, and assisting in training staff.
Computer Software
Responsibilities
Provides comprehensive service to all assigned groups in a professional manner. Responds to internal and external inquiries pertaining to assigned group(s) received from group administrators, internal management, providers, vendors, various internal departments, etc. Inquiries may be any question related to the assigned group(s), and may include eligibility, benefits, claims, billing, etc. Responsible for ensuring all customer inquiries are resolved in a timely manner
Assists Marketing Representatives with eligibility issues, claims issues, and pharmacy issues on behalf of group administrators and members. Makes outreach calls to new groups and existing groups. May travel to groups and benefit fairs to assist marketing
Trains claims/customer service staff on benefits, claims processing procedures, and/or changes specific to the assigned group(s). May support membership, ensuring correct eligibility information is available
Logs and tracks all inquiries received by email and fax. May create and run reports to identify and analyze trends or to resolve issues
Assists in special projects assigned by management
Qualification
Required
Bachelor's degree
Four (4) years' job-related experience or Associate's and two (2) years ‘job-related experience
Four (4) years of directly related work experience
Proven ability to effectively troubleshoot
Strong interpersonal skills and demonstrated customer service orientation
Excellent time management, organizational, and priority setting skills
Excellent verbal and written communication skills
Strong analytical and problem solving skills
Ability to take initiative and to work with deadlines
Ability to work independently
Ability to adapt to continuous change in policies and procedures
Knowledge of health insurance terminology and its appropriate application
Microsoft Office
Preferred
Knowledge of State and Federal laws affecting private business Health Insurance
Benefits
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
Company
The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.
10001+ employees
H1B Sponsorship
Facebook has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (942)
2021 (5811)
2020 (4476)
Funding
Current Stage
Late StageLeadership Team
Arunava Chatterjee
Executive Director of Ghost Black Operations & CEO & CTO
Shubhra Gupta
CEO
Recent News
Business Live
2025-11-03
2025-11-01
Company data provided by crunchbase