ALO · 5 hours ago
Help Desk Associate
Beverly Hills, California, United States
Full-time
Onsite
Entry, Mid Level
2+ years expALO Yoga is a company focused on mindful movement and improving lives through yoga. They are seeking a Corporate Helpdesk Associate to provide technical support to office-based and remote employees, ensuring reliable and secure operation of corporate workstations and applications.
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Responsibilities
Provide hands-on and remote support for macOS and Windows devices
Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity
Set up, configure, and secure devices for new hires and refresh cycles
Manage corporate endpoints using system management tools
Ensure devices meet security, configuration, and compliance standards
Deploy software, patches, profiles, and updates across the environment
Troubleshoot enrollment, policy application, and compliance-related issues
Assist with provisioning, MFA setup, password resets, and group permissions
Provide support for Exchange, SharePoint and OneDrive
Support corporate applications including productivity suites, collaboration tools, and departmental software
Assist with software deployment, access management, license tracking, and user onboarding
Troubleshoot application performance issues, compatibility problems, and workflow challenges
Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, DNS resolution, and wired port issues
Support users with remote access tools, MFA, and secure workstation configurations
Collaborate with network teams when deeper troubleshooting or configuration changes are required
Log and manage support requests through the organization’s ticketing system
Document troubleshooting procedures, solutions, and device configurations
Maintain accurate asset inventory of computers, accessories, and licensed software
Create and maintain knowledge base articles and end-user documentation
Provide approachable, effective support for employees at all technical levels
Assist with onboarding tasks such as workstation setup, user account provisioning, and introduction to corporate tools (OneDrive, SharePoint, email, collaboration tools)
Support conference room technology, and presentation equipment
Train users on best practices for device care, security, file management, and productivity tools
Participate in device rollouts, OS upgrades, cloud migrations, and other IT-driven initiatives
Identify recurring issues and recommend process or technology improvements to enhance the user experience
Qualification
Required
2–4 years of IT support or corporate helpdesk experience
Strong proficiency with macOS and Windows support
Basic skills in Command Prompt and macOS Terminal commands
Strong understanding of modern collaboration tools
Basic networking
Excellent troubleshooting, multitasking, and communication skills
Highly organized, self-directed, and customer-service focused
Physical & Work Environment Requirements (lift 20–40 lbs)
Comfortable supporting both on-site and remote employees
Willingness to assist during after-hours maintenance windows
Company
ALO
We are ALO.
501-1000 employees
H1B Sponsorship
ALO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (3)
2023 (4)
2022 (4)
Funding
Current Stage
Late StageLeadership Team
Andrew Holland
General Counsel and Chief Legal Officer
Brittney Bohnert
Community & Partnerships Manager
Recent News
2026-01-16
Company data provided by crunchbase