Enfinity Global · 13 hours ago
IT Employee Service Delivery Specialist
Miami, FL
Full-time
Onsite
Mid Level
4+ years expEnfinity Global is a purpose-driven company focused on making a positive impact on the planet by helping companies transition to a carbon-free and sustainable economy. They are seeking an IT Employee Service Delivery Specialist to manage IT asset procurement, provide desktop and network support, and ensure the security of IT systems.
EnergyRenewable EnergySolar
Responsibilities
Handle the purchasing of IT hardware, software, and services, ensuring the best deals
Negotiate with vendors to secure favorable terms and maintain good relationships
Keep an organized inventory of all IT assets and ensure everything is properly documented
Keep accurate records of all IT assets and software licenses
Track the lifecycle of IT assets from purchase to disposal
Conduct regular audits of our IT inventory to ensure everything is in order
Provide technical support for computers (Windows and Mac) and mobile devices (Android and iOS), including troubleshooting issues and ensuring everything runs smoothly
Install and maintain software, operating systems, and peripherals
Support onboarding and offboarding through the delivery or required IT services and devices. Work in coordination with HR Team and Office manager
Assist colleagues with IT-related problems and ensure quick resolutions
Coordinate and collaborate in all Global activities with the rest of the Team
Meet defined SLAs as defined in the company official ITSM tool
Manage and configure network equipment like routers, switches, and firewalls
Monitor network performance to ensure everything is running efficiently and securely
Work with service providers to manage our internet connections and ensure reliability
Manage Microsoft 365 E5 services, including user accounts, email, and collaboration tools
Support users and troubleshoot any issues related to Microsoft 365
Implement and maintain security protocols to protect our IT systems
Conduct regular security checks and respond to any incidents promptly
Ensure the company's IT environment is secure and compliant with policies
Support all close-out documentation to Asset Management team at completion of the projects
Qualification
Required
Bachelor's degree in IT, Computer Science or Min 4 yrs equivalent experience
Proven experience in IT Service & operations management, including network support
Experienced in mobile device support for Android and iOS
Demonstrated Knowledge of network configurations and security practices
Hands-on experience with Microsoft 365 E5 administration and security
Proven ability to implement and maintain basic IT security protocols
Experience conducting security checks and incident response
In-depth knowledge of ITIL processes and best practices
Experience in implementing and managing ITIL frameworks
Excellent problem-solving skills and the ability to work independently
Good organizational skills and attention to detail
Strong communication and negotiation skills
Ability to manage multiple tasks efficiently
Strong User service orientation with a commitment to helping others
Good communication skills, both verbal and written
Ability to work well with others and build Strong working relationships
Company
Enfinity Global
Enfinity Global is a renewable energy company that focuses on developing, financing, and operating solar energy and energy storage projects.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.16BKey Investors
NomuraCPPIB Credit InvestmentsIntermediate Capital Group
2025-09-04Debt Financing· $368.35M
2025-06-24Debt Financing· $245M
2024-12-11Debt Financing· $173.34M
Leadership Team
Carlos Domenech
CEO
Gino Van Neer
CEO Asia Pacific / Board member Enfinity Group
Recent News
intellinews.com
2025-10-10
2025-09-12
Company data provided by crunchbase