Ntiva, Inc. · 18 hours ago
Manager Quoting and Renewals
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expNtiva, Inc. is a Managed Services Provider dedicated to helping clients thrive through innovation and teamwork. The Manager of Quoting & Renewals will ensure a seamless experience for customers from quote to renewal, driving accuracy and efficiency in quoting and subscription processes while collaborating with various teams to support revenue retention and growth.
Information ServicesInformation Technology
No H1B
Responsibilities
Create, review, and deliver accurate quotes for products, services, software, and support contracts
Ensure pricing compliance with company policies, discount thresholds, and approval workflows
Maintain up-to-date knowledge of product offerings, licensing models, and service bundles
Partner with Sales to provide guidance on quote structure, upsell opportunities, and alternative solutions
Manage and optimize quote templates and standardized pricing models within CRM/CPQ tools
Own the end-to-end renewal process for software subscriptions and support contracts
Monitor upcoming renewals and initiate proactive outreach to internal teams or customers
Forecast renewal revenue and track performance against targets
Identify and address risks such as non-renewals, pricing disputes, or contract gaps
Work with Client Experience team to ensure seamless handoff and customer retention
Serve as a primary point of contact for internal stakeholders regarding pricing, renewals status, and contract requirements
Communicate clearly with team members on renewal terms, deadlines, and available options
Deliver professional documentation such as renewal notices, quotes, and contracts
Develop and maintain strong relationships with vendors and suppliers to ensure high-quality service delivery and favorable contract terms
Manage and optimize CRM/CPQ workflows for quoting and renewals
Maintain accurate contract, pricing, and customer lifecycle data
Develop and improve operational processes to reduce quote cycle time and improve data accuracy
Monitor and Maintain the Service Boards for Quote requests and Renewals
Assist with Placing Orders – Both internally and client facing when needed
Manage the procurement team members assigned to you, such as PTO, expense reports, and personnel staffing
Identify and select suppliers that align with the organization's service objectives, balancing quality, cost-effectiveness, and scalability
Work on escalations, if required, escalate to the Director of Procurement when needed
Track KPIs including renewal rate, churn, upsell rate, quote accuracy, and turnaround time
Provide executive-level reporting on renewal pipeline, revenue projections, and operational performance
Analyze pricing trends, customer behavior, and revenue patterns to support strategic decisions
Qualification
Required
2 years in supply chain management or 5 years in Quoting/Purchasing or other related procurement fields
Proven experience in customer service, sales, Procurement
Strong analytical, negotiation, and communication skills
Ability to adapt to changing client needs and market dynamics
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Preferred
Bachelor's degree in Business, IT, or related field
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase