Reach Financial™ · 9 hours ago
Collections Specialist
US (NY, NJ, NC, SC, GA, FL, TX ONLY)
Full-time
Onsite
Entry, Mid Level
$0/hr - $26/hr
2+ years expReach Financial is a financial services provider that helps people manage their debt effectively. The Collections Specialist will be responsible for negotiating payment terms with customers and managing delinquent accounts while ensuring compliance with regulations and company policies.
BankingFinancial ServicesPayments
Responsibilities
Operate in compliance with applicable regulations and Reach Financial policy and procedures
Monitor delinquent accounts inventory and negotiate best repayment options with customers to bring the account current and/or maximize charge-off recoveries
Handle calls efficiently in a blended call center environment (inbounds and outbounds) via auto dialer
Effectively manage e-mails (Cases) through prompt, effective grammar, punctuation, and attention to detail to identify concerns and issues, and address possible solutions and call to action professionally
Identify, qualify, and manage hardship assistance queue in a timely manner to ensure that customers are provided the best options to mitigate possible or escalated delinquency on accounts
Obtain familiarity and expertise on all loan products to clearly communicate information timely to customers and always attempt to provide first call resolution
Resolve customer issues by engaging in active listening, using the appropriate tools and resources, and escalating to appropriate parties as necessary
Use Customer Relationship Management (CRM) software to keep detailed, accurate notes regarding conversations with customers and outcomes, make appropriate account updates and escalate account concerns
Act as a partner to consumers in providing the best possible transparent solutions to keep their account in good standing, while minimizing roll rates, delinquency, and charge-offs
Review potential issues, concerns, and root cause to better perform on portfolio management and communicate possible solutions
Demonstrate effective change management skills in adapting to change quickly and with a consistent positive attitude
Qualification
Required
Bachelor's Degree in any field or equivalent work experience
Minimum of two years related experience in Loss Mitigation, Debt Settlement, Debt Consolidation, Loan Servicing or Consumer Collections, preferably with a bank, credit union, loan servicing company or other financial services organization
Excellent problem-solving, organizational, analytical, verbal and written communication skills
Solid knowledge of loan concepts such as amortization, interest accruals & account reconciliation
Experience negotiating & processing Forbearance Agreements and Loan Modification Agreements
Trustworthy with the ability to maintain highest level of integrity and trust
Proficiency in Microsoft Office, specifically Word & Excel
Benefits
Healthcare
Life Insurance
401k Match
Paid Time Off
Paid 12-week Parental Leave
Disability (short-term, long-term)
Employee Assistance Program
Spending Accounts (Transit/Parking, Medical, Dependent Care)
Insurance Discounts (home, auto, pet)
Company
Reach Financial™
Reach Financial is a financial services company helping people outsmart debt for good.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Tilipman
Co-Founder and Chief Executive Officer
Alexandra Mihaescu
Co-President & COO
Recent News
2025-11-08
2025-07-14
2025-01-14
Company data provided by crunchbase