STERIS · 4 hours ago
French Bilingual Returns Coordinator - FULLY REMOTE
United States
Full-time
Remote
Entry Level
1+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Returns Coordinator will manage order management and support for quality complaints, returns, and credits, ensuring excellent customer service and collaboration with various departments.
BiotechnologyHealth CareMedical Device
Responsibilities
Act as a STERIS liaison for Returns (RMA) business requiring a high level of attention, initiative, and follow up
Manage Customer capital, consumables and parts RMA backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met
Run reports related to the overall management of orders and RMAs
Develop and maintain business relationship with Customers, Sales and Service while providing excellent Customer Service
Issue capital, consumable and part RMAs
Ensure all actions are completed in accordance with department policies and procedures
Interface with the Field Sales and Service and Corporate Accounts to investigate price discrepancies and issue credits as necessary
Collaborate with manufacturing facilities, distribution centers and/or the Credit department to clear up any outstanding RMA issues
Facilitate product complaint information to Quality and Regulatory departments to ensure timely action and resolution
Coordinate product shipment from various plant and vendor locations to designated delivery point
Provide data to Sales, including, but not limited to, pricing, RMA and order status, holds issues, backorders, freight quotes and delivery information
Work with Planning to ensure availability and timely delivery on capital equipment orders
Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
Work within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
Participate in Kaizen events when appropriate and supports the action plans that result from those events
Other duties as necessary
Qualification
Required
Bachelor degree in Business or Business discipline
Minimum 1 year business experience
Minimum 2 years experience accepted in lieu of degree
Bilingual in English and French language required
Preferred
Direct experience with Customers, Vendors and Sales preferred
Strong decision-making skills; understands how decisions impact the Customer and the Company
Ability to lead and influence a cross-functional team and operate in a highly complex environment
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a 'can do' attitude
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
GlobeNewswire
2026-01-22
2025-11-05
Company data provided by crunchbase