Texas Comptroller of Public Accounts · 12 hours ago
Comptroller - IT Client Operations Summer Intern
Austin, TX
Internship
Onsite
InternThe Texas Comptroller of Public Accounts is seeking a summer intern for their Information Technology division. The intern will provide entry-level computer systems support and assist with customer support for agency information technology systems.
AccountingGovernmentNon Profit
No H1B
Responsibilities
Assists in providing coordination and planning for the installation, update and removal of hardware, software and equipment
Completes appropriate paperwork for inventory tracking of IT hardware
Provides technical assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of the Technical Support Team
Assists in determining operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systems
Assists in maintaining Hardware, Software and telecom products for the agency
Coordinates with other IT Teams regarding status of assigned service call/tickets and informs the team supervisor when unable to resolve a customer’s complaint or request and will escalate the issue to the appropriate team for resolution
Utilizes ServiceNow to formulate descriptions of problems and provide detailed/workable solutions for technical solutions
Installs and updates existing customer approved hardware and software
Answers customer calls
Coordinates, plans, and schedules the installation or training for new and revised hardware, software and mainframe jobs
Ships and receives IT equipment
Assists in researching and integrating Telecom and Desktop Hardware into existing environments
Assists with Printing large jobs in a print pool environment
Assist with reviewing mainframe jobs as they come through the master console
Observes evaluation and recommends actions on testing and certification of software and hardware upgrades
Observes the management and administration desktop hardware and software including planning and coordinating
May assist with upgrades and maintenance activities
Tests new or existing procedures for Help Desk, Operations, deployment of hardware, software and applications using utility programs to effectively meet increasing technology needs
Recommends updates of documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needs
Provides and reviews process and procedures for knowledge base, workstation images, telecom and inventory control system
Observes evaluation of software and hardware to support agency information technology goals and objectives and provides suggestions
Assists with evaluation and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencing
Calls oncall personnel for job abends and relaying information
Performs other related duties as assigned
Qualification
Required
Currently enrolled as a Senior at an accredited four-year college or university, or a recent graduate within one year with a major coursework in Computer Science, Computer Information Systems, Management Information Systems or IT related field
Professional or academic experience in one of the following: Customer support and/or desktop workstation support
Imaging/deploying desktop workstation with Windows operating systems
Deploying software packages to workstations
Hardware/Software updates to workstations or computer related devices
Preferred
Experience working in a Windows environment
Experience with a software program to package and distribute software to a Windows environment
Practical experience working with Hardware in a Windows environment
Benefits
Insurance
Retirement plans
Flexible work schedule
Company
Texas Comptroller of Public Accounts
The Texas Comptroller of Public Accounts manages funds for the world’s 8th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies.
Founded in 1835
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Murphy, MSc, CISSP, PMP, CISM, CCISO
Deputy Chief Information Security Officer
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