Better Together · 1 day ago
Director of Program Quality and Systems
Fort Myers, FL
Full-time
Onsite
Director/ExecutiveBetter Together is dedicated to ending the root causes of poverty and supporting families in crisis. They are seeking a Director of Program Quality and Systems to oversee quality assurance, training, and program development, ensuring effective operations and strong community relationships.
Social Assistance
Responsibilities
Oversee quality assurance efforts, conduct audits, and identify areas for improvement
Track and manage volunteer data, generate reports, and offer actionable insights to leadership and regional teams
Ensure accurate collection, completion, and database entry of all program-related documentation, reflecting team performance on scorecards
Perform weekly data reconciliation to maintain program accuracy and integrity
Generate strategic reports, analyze trends, and provide recommendations to executive leadership
Lead the streamlining and automation of forms and communications to enhance efficiency
Design and maintain scalable training frameworks, curricula, and learning pathways used for onboarding and ongoing staff development
Partner with HR and regional leadership to equip leaders with standardized onboarding tools, resources, and training content for new employees
Develop and update training materials (guides, videos, SOPs, modules, documentation) that ensure consistency in volunteer processes and program systems
Establish clear training standards and documentation so regional leaders can effectively train and support their teams
Create and refine systems that support consistent volunteer approval processes across regions, using data to recommend improvements
Collect feedback from regional teams to inform program updates, boosting operating efficiency
Implement initiatives that refine program processes, policies, and best practices in collaboration with operational leadership
Streamline and automate processes, addressing system gaps, and lead automation projects to elevate program effectiveness
Maintain and update shared documents on Google Drive, ensuring organizational consistency and accessibility
Analyze data and trends and make recommendations to executive leadership to innovate outreach and event practices, directly impacting children served
Create and manage event registration links, ensuring accurate tracking and reporting for outreach initiatives
Collaborate with the marketing team to create systems to promote events, increasing visibility and engagement through diverse messaging
Oversee the statewide phone line, ensuring calls are forwarded, documented, and followed up on efficiently
Qualification
Required
Minimum of a bachelor's degree
Match Better Together's core values (described above)
Preferred
Master's degree preferred
Experience in training and staff development
Technological requirements: Salesforce, Zapier, WordPress and Basecamp
Benefits
Medical (99% employer paid, employee only)
Dental
Vision
Life Insurance
Paid Holidays
Paid Time off
Retirement Savings Plan with 50/50 employer match up to 6%
Company
Better Together
Better Together is a nonprofit that assists struggling parents in finding employment, keeping their children out of foster care.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.43MKey Investors
Gulf Coast Community FoundationSunshine HealthCollier Community Foundation
2024-11-25Grant· $0.01M
2024-02-20Grant· $0M
2023-05-25Grant· $0.01M
Leadership Team
Megan Rose
President and CEO
Kayla Palacios
Chief Operating Officer
Recent News
Company data provided by crunchbase