Compass Group USA · 17 hours ago
BUSINESS SYSTEMS ANALYST (HYBRID)
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expCompass Group USA is a leading foodservice and support services company known for its great people and service. The Business Systems Analyst will act as a critical liaison between business stakeholders and the project delivery team, focusing on defining, documenting, and delivering key features aligned with the company's business goals.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Collaborate with business stakeholders to gather, analyze, and document current and future state business processes
Support the Product Manager and broader Product Management team in creating and refining Epics, Features, and User Stories aligned with the Agile Framework
Translate business needs into clear, concise, and actionable Features and User Stories with acceptance criteria
Support the product teams’ testing efforts by suggesting test cases that reflect real-world scenarios
Facilitate cross-functional workshops and discovery sessions with business and technical teams and document outcomes
Collaborate closely with Functional and Technical leads to ensure that solutions are feasible and fit for purpose
Provide ongoing support to the product team throughout the development lifecycle, including testing and business validation
Proactively identify risks, issues, and dependencies and escalate them as appropriate
Support change management and post-go-live user feedback collection and analysis
Serve as a liaison between the Product Management layer and Product teams in order to ensure features and requirements are clearly understood and executed
Provide end-user support for system related technical issues
Facilitate Agile Ceremonies: Daily Scrum, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective
Qualification
Required
Bachelor's degree in Technology, Business Information Systems, or related field preferred
Minimum 5 years of experience as a Business Systems Analyst or Product Analyst supporting large-scale enterprise software applications
Strong understanding of software application development methodologies, and system integrations
Experience writing Epics, Features, and User Stories; Gherkin experience preferred
Strong familiarity with the SAFe Agile Framework, including working in Agile Release Trains (ARTs)
Experience writing user stories, features, and acceptance criteria within tools such as Azure DevOps
Organized, detail-oriented, and able to manage multiple priorities under tight deadlines
Strong analytical and facilitation skills, with the ability to communicate technical and process information effectively to business and IT stakeholders
Experience with Compass Group or similar industries (food service, hospitality, contract services) is a plus
Prior experience in software development
Preferred
Scrum Master or SAFe certifications (e.g., SAFe Agilist, SAFe PO/PM) are a plus
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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