Grand Canyon Education, Inc. · 20 hours ago
CRM Technical Support Specialist
United States
Full-time
Remote
Entry Level
2+ years expGrand Canyon Education, Inc. is seeking a CRM Technical Support Specialist to provide first-level support for the CRM 2011 user community. The role involves handling user issues, participating in CRM application customization, and ensuring data integrity and system monitoring.
Education
Responsibilities
Function as the first level of support for the CRM 2011 user community, handling basic issues, offering guidance to users on best practices and escalating to the second level of support when necessary
Monitor progress and follow through with the reporter on all support issues that arise including issues escalated to higher levels
Participate in the CRM application customization process by building prototype data entry forms, views, charts, dashboards, reports, etc. and being involved in the prototypes becoming reality
Monitor status of Microsoft CRM 2011 hardware and software systems in conjunction with the GCU Infrastructure team
Oversee the process of CRM software updates
Conduct monthly data refresh of the non-production levels of CRM organizations from the production organization data with support and guidance from the database administrator
Monitor the status of data integration jobs that pull data from other data sources into CRM and/or that push CRM data out to other destinations
Watch for data integrity issues and troubleshoot any issues that arise
Use the data integration tools to make minor (major if possible) modifications to the jobs
Manage the addition and deletions of CRM, SharePoint, etc. users
Manage the users’ security roles, business units, teams, queues, etc
Develop knowledge of CRM application quickly to utilize application effectively in stakeholder environment
Actively identify and seek improvements to application and process and work through to finality with the CRM customization team and the CRM development team
Qualification
Required
Bachelor's degree preferred, related IT certifications and/or minimum of 2 years of IT experience
Proficient in Microsoft Office suite
Minimum of 2 years experience working in IT environment handling application support
Ability to communicate effectively with various levels of personnel
Ability to learn application tool and execute in application environment
Company
Grand Canyon Education, Inc.
Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Endeavour Capital
2008-11-21IPO
2005-01-01Private Equity
Leadership Team
Dilek Marsh
Chief Technology Officer
Andrea Oliver
HR Business Partner
Recent News
EIN Presswire
2026-01-16
2025-12-15
2025-11-07
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