TowneBank · 18 hours ago
Payments Specialist
Suffolk, VA
Full-time
Onsite
Entry Level
1+ years expTowneBank is seeking a Payments Specialist to work at their Member Service Center in Suffolk, Virginia. The role involves processing domestic and international wires, handling ACH transactions, and providing exceptional service while adhering to regulatory guidelines.
Banking
Responsibilities
Process incoming and outgoing domestic and international wires promptly, accurately, and according to guidelines maintained in the bank’s Wire Transfer Policy and related procedures
Process online wires including extensive review of wires for fraud and authenticity
Handle wire returns, investigations, and research
Will clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required
Will review ACH origination files received through TowneBank’s various systems, performing extensive reviews for high-risk files using multiple systems to gather pertinent information to determine authenticity, fraud detection and limit control
Will work with management for escalations and approvals along with detailed reporting for ACH Origination anomalies
Perform research and process all ACH Origination file and item deletions/reversals to ensure NACHA guidelines are followed
Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook
Process ACH Automated Returns and Exceptions for chargeback processing, department notification, batch completion and balancing
Research and process incoming ACH exception items and generation of notification of change entries as required
Will research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book
Understanding of ACH processing rules for ODFI’s and RDFI’s including return timeframes, notification of change, error resolution and reclamations
Handle time sensitive payment fraud cases including investigation, notification internally and with other financial institutions, tracking and completion of affidavits
Provide feedback to management team on ways to improve back-office processes/procedures related to Payment Processing
Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email
Gather & combine all daily files for long term storage retention
Varying work schedules to cover payments processing deadlines
Providing exquisite member service to members and family members by phone and email
Following the bank’s security guidelines daily
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Other duties as assigned
Qualification
Required
Process incoming and outgoing domestic and international wires promptly, accurately, and according to guidelines maintained in the bank's Wire Transfer Policy and related procedures
Process online wires including extensive review of wires for fraud and authenticity
Handle wire returns, investigations, and research
Will clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required
Will review ACH origination files received through TowneBank's various systems, performing extensive reviews for high-risk files using multiple systems to gather pertinent information to determine authenticity, fraud detection and limit control
Will work with management for escalations and approvals along with detailed reporting for ACH Origination anomalies
Perform research and process all ACH Origination file and item deletions/reversals to ensure NACHA guidelines are followed
Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook
Process ACH Automated Returns and Exceptions for chargeback processing, department notification, batch completion and balancing
Research and process incoming ACH exception items and generation of notification of change entries as required
Will research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book
Understanding of ACH processing rules for ODFI's and RDFI's including return timeframes, notification of change, error resolution and reclamations
Handle time sensitive payment fraud cases including investigation, notification internally and with other financial institutions, tracking and completion of affidavits
Provide feedback to management team on ways to improve back-office processes/procedures related to Payment Processing
Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email
Gather & combine all daily files for long term storage retention
Varying work schedules to cover payments processing deadlines
Providing exquisite member service to members and family members by phone and email
Following the bank's security guidelines daily
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
Excels in time management, prioritizing a diverse range of daily tasks with efficiency to meet tight deadlines while maintaining composure, attention to detail, and accuracy under pressure
Is consistently reliable and punctual, demonstrating a strong commitment to meeting deadlines and maintaining a dependable presence
Is adaptable to dynamic environments, handling workflow changes and unexpected challenges with ease
Thrives in member and peer interactions, showcasing strong communication skills and professionalism over the phone, in person and via email/chats
Demonstrates the ability to quickly grasp and adapt to new processes and systems
Is proficient in relevant software and tools, such as Excel, Word, Adobe PDF, Microsoft Teams, shared files, group calendars
Demonstrates exceptional typing efficiency, combining speed and accuracy to deliver high-quality data input/output and communications in a fast-paced environment
Leverages teamwork and collaboration skills to work efficiently with others in achieving shared goals in a tactful and professional manner
Preferred
1+ years of previous banking industry experience
Knowledge and understanding of wire transfers and/or ACH (Origination & Receiving) processing
Understanding of the ACH Rules and Regulations
Previous experience with EFT payments
Company
TowneBank
TowneBank is a bank that offers various financial services to individuals and businesses.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
William I. Foster III
President & Chief Executive Officer
Lee Clark
Chief Operating Officer
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