GHX · 19 hours ago
Delivery Manager II
United States
Full-time
Remote
Entry, Mid Level
$32.21/hr - $43.26/hr
2+ years expGlobal Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and maximizes industry savings. The Delivery Manager II role focuses on managing customer relationships to enhance the utilization of GHX solutions, ensuring customer retention, and improving satisfaction levels for Managed Services.
Hospital & Health Care
Responsibilities
Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products
Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues
Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed
Proactively developing campaigns to re-engage customers and/or increase customer KPI’s
Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines
Create, develop, and use presentation materials for onsite or WebEx meetings with customers
Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices
Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process
Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve
Coordinate launch schedules of assigned product offering base and ensure staffing needs are met
Actively identifying development opportunities of new system enhancements to benefit department offerings
Travel may be required (approximately 20%)
Qualification
Required
Bachelor's Degree or 2 years of relatable healthcare experience
Internet savvy and computer literacy with proficiency in Microsoft Office applications
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
Strong organizational and project management skills
Experience with project management, customer success, training and/or customer service
Experience working in a team-oriented environment as a lead resource
Ability to act independently to determine new methods and procedures for existing or special assignments
Analytical, detail oriented, project management, time management, ability to manage multiple priorities
Strong accountability and integrity due to sensitive nature of information
Proven ability to identify and solve customer problems, overcoming obstacles, improving customer performance and meeting deadlines
Excellent verbal and written communication skills including exceptional phone presence
Solution oriented and result driven to make customers successful and attain desired Managed Services KPI levels
Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations
Ability to recognize and document product enhancements based off utilization and customer advocacy
Account Management or relatable experience
Proven ability to identify and solve customer problems and increase customer efficiency and product value
Ability to locate area cost saving enhancements or product improvements for GHX Provider Managed Services solutions
Benefits
Health, vision, and dental insurance
Accident and life insurance
401k matching
Paid-time off
Education reimbursement
Company
GHX
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.
1001-5000 employees
H1B Sponsorship
GHX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (9)
2022 (3)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tina Vatanka Murphy
President & CEO
CJ Singh
Chief Technology Officer
Recent News
The Hans India
2024-02-11
2024-02-11
Company data provided by crunchbase