Safelite · 14 hours ago
Invoice Reimbursement Associate
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrSafelite is a company focused on providing vehicle glass services, and they are seeking an Invoice Reimbursement Associate. This role is responsible for processing third party vehicle glass claims, preparing invoices, and ensuring excellent communication with clients throughout the claims process.
Automotive
Responsibilities
Audit documents for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment
Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Call volume can vary but must be available for calls from 9am-4pm
Review for duplicate payments or supplemental requests based on shop/customer invoice submission
Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates
Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop
Upload Documents into Sv2
Recognize SIU/FL/Stray requests and forward documentation, as needed
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Candidates must reside in the Columbus, OH area and be willing to come on-site to the Home Office for training
High School Diploma Required
Proven customer service experience in a phone-based role
KSPH of 10,000+
Strong verbal and written communication skills
Adaptability to fast paced, frequently changing environment
Familiarity with Microsoft Word and Oracle
Benefits
401(k) plan with company matching
Medical coverage plans customized to suit your needs
Paid time off (PTO) programs
Company holidays
Paid volunteer days
Up to $5,250 in tuition reimbursement per year
Paid training
Access to all the tools and resources you'll need to be successful
Company
Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely.
Founded in 1947
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Ritchey
Senior Vice President, Chief Technology Officer
Doug Herron
Chief Financial Officer
Recent News
2025-09-15
2025-07-28
Seattle TechFlash
2025-04-12
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