Jabra · 22 hours ago
Product Quality Engineer
Shakopee, MN
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
3+ years expJabra is a company that focuses on quality in their products, and they are seeking a Product Quality Engineer to join their In-Market Quality Team for Hearing NA. The role involves investigating and analyzing product complaints and returns to enhance product quality and customer satisfaction.
HardwareSoftware
Responsibilities
Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies
Support new product launches by leading specialized quality monitoring activities and high priority investigations. This includes coordination and routing of relevant returns, symptom reproduction and investigations into product issues and alleged defects, understanding failure modes, and the collection and compilation of related device data, including tracking of effectivity of improvements
Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues
Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D
Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations
Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements
Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns
Assist in In-market Quality related document updates in compliance with change control process
Qualification
Required
Bachelor's degree in engineering or equivalent
Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies
Support new product launches by leading specialized quality monitoring activities and high priority investigations
Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues
Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D
Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations
Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements
Manage and update complaint cases in Salesforce.com and utilize GN Hearing's ERP system and other available systems and tools to support customer complaint investigations and product returns
Assist in In-market Quality related document updates in compliance with change control process
Customer focused, passionate & purpose driven
Strong critical thinking and problem-solving skills
Analytical and pragmatic with a strong ability to identify and drive quality improvements through data driven and fact-based approaches
Excellent oral and written communication skills, interpersonal skills, and stakeholder management skills
Ability to work well and engage with others in a team environment, as well as independently
Self-driven, curious minded, goes beyond expectations and has a “can do” attitude and entrepreneurial spirit
Ability to work as needed under high pressure and tight deadlines, excellent time management skills
Highly organized and results driven
Preferred
Engineering degree in electrical or mechanical engineering
3-5 years' experience including hands-on investigations of product returns and fault identification in consumer electronics, microelectronics or high-tech medical products and technologies (e.g., rechargeable batteries, mobile phone connectivity, audio, hearing aids or earbuds, etc.)
Experience working with quality methodologies and systems such as A3, FMEA, NCR, and CAPA
Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
Data analysis experience
Benefits
Discretionary bonus
Annual bonuses
Health insurance
A 401(k) plan
Paid time off
Paid holidays
Company
Jabra
Jabra is a global producer of innovative headset, video and speakerphone solutions.
1001-5000 employees
H1B Sponsorship
Jabra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2023 (15)
2022 (2)
2021 (8)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Aurangzeb Khan
SVP & Intelligent Vision Systems
Naveed Alam
Vice President Software Engineering
Recent News
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2026-01-22
2025-12-14
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