Source One Technical Solutions · 13 hours ago
Employee Relations Manager
Tampa, FL
Contract
Hybrid
Senior Level
$50/hr - $50/hr
6+ years expSource One Technical Solutions is seeking an Employee Relations Manager to oversee operational activities and ensure compliance in handling grievances and policy interpretations. The role involves managing employee relations initiatives, supporting collective bargaining agreements, and leading training and development efforts for HR professionals.
ConsultingPharmaceuticalRetailStaffing Agency
Hiring Manager
Rini Patel
Responsibilities
Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels
Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests and provide advice and counsel to ER/LR Specialists
Investigate and prepare responses to EEOC and/or equivalent government agency charges in the US, Puerto Rico and Canada
Support collective bargaining agreement negotiations and contract administration
Serve as ER/LR Country Leader, such as Canada and Puerto Rico; or as business segment leader
Serve as Common Ground facilitator
Drive direct interventions with Managers and employees on most sensitive cases and or escalations
Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes
Develop ER/LR policies for a region or a country
Attend unemployment hearings at the appropriate government agency
Deliver ER/LR training for ER professionals, BUHR and People Leaders
Lead ER/LR projects
Deliver ER/LR change and communications work, including, but not limited to, stakeholder management
Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team
Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level
Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Interpret and translate business metrics into insights
Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution
Prepare written reports, communications and other documents supporting assigned work
Qualification
Required
A minimum of a Bachelor's Degree is required
A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management
Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences
Proven success in establishing, managing and empowering a global virtual team
Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes
Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders
Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise
Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc
Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization
Strong understanding of HR Operations
High results orientation and ability to motivate team to high levels of performance
Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.)
Preferred
Bilingual Preferred
Company
Source One Technical Solutions
Source One Technological Solutions is a specialist consultancy provider in the fields of information technology, research and engineering.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase