Mérieux NutriSciences - North America · 1 hour ago
Digital Services Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $120K/yr
2+ years expMérieux NutriSciences is a global leader in food safety and health solutions, and they are seeking a Digital Services Customer Success Manager. This role is pivotal in ensuring a seamless onboarding experience for customers, providing exceptional support, and collaborating across teams to enhance product development and customer satisfaction.
Food and BeverageHealth CareInformation Technology
Responsibilities
Customer Onboarding: Lead the onboarding process for new customers, ensuring smooth setup and user training to ensure full ado ption of the TTP platform. Continuously refine onboarding and support workflows for efficiency and scalability
Customer Support: Handle all day-to-day customer interactions, troubleshoot issues, and provide timely assistance
Customer Success Strategy: Proactively identify opportunities to improve customer experi ence and retention
Sales support : Provide support to the marketing & sales teams, in particular by participating in meetings with customers and prospects to demonstrate solution value through use cases and demos
Escalation Management: Act as the first escalation point for customer issues and coordinate re solution with technical teams
Feedback Loop: Collect and synthesize user feedback to inform development priorities in collaboration with the R&D team
Training & Documentation: Develop and maintain user guides, FAQs, and training materials to empower customers
Performance Monitoring: Track customer engagement and success metrics to ensure satisfaction and retention
Cross-Team Collaboration: Work closely with the TTP team, including R&D and data science experts, to align on roadmap and improvements as well as account managers, marketing and sales teams
Qualification
Required
2–5 years of experience in customer success, technical support, or similar roles
Customer-centric mindset: strong ability to smoothly interact with customers, collect and proactively address customer needs
Strong and effective communication as well as problem-solving skills
Strong motivation and business focus with detailed and thoroughly documented follow ups
Technical affinity with data platforms; familiarity with data science concepts is a plus
Experience in the food industry (operations or quality in particular) will be highly valuable
Professional Fluency In English required
This position requires approximately 10–15% international travel. The successful candidate must be able to travel to Europe (specifically France and the Netherlands)
Benefits
Comprehensive medical, dental, and vision insurance plans.
Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
Optional 401(k) plan with employer matching contributions.
Company
Mérieux NutriSciences - North America
Mérieux NutriSciences is a global food safety and quality partner — offering testing, labeling, auditing, consulting, sensory, training and research services to the food & nutrition industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jessie Trierweiler
Human Resources Business Partner
Recent News
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