CBTS · 15 hours ago
Manager of Service Delivery
Cincinnati, OH
Full-time
Onsite
Mid LevelCBTS is a technology solutions provider serving enterprise and midmarket clients across the United States and Canada. They are seeking a Manager of Service Delivery who will be responsible for ensuring effective delivery of IT services, maintaining customer satisfaction, and driving continuous improvement in service processes.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
Responsibilities
Oversee the team of Service Delivery resources who’s responsibilities include but are not limited to ordering, tracking, provisioning, delivering, and testing of IT services to clients, ensuring customer expectations are met, and verifying CBTS business objectives are fulfilled
Act as the primary point of contact for client escalations and implementation issues
Coordinate with internal teams (engineering, support, account management) to resolve service delivery challenges
Monitor implementation process performance and implement improvements as needed
Prepare and present regular service delivery reports to clients and senior management
Ensure compliance with company policies, industry standards, and contractual obligations
Qualification
Required
Oversee the team of Service Delivery resources who's responsibilities include but are not limited to ordering, tracking, provisioning, delivering, and testing of IT services to clients, ensuring customer expectations are met, and verifying CBTS business objectives are fulfilled
Act as the primary point of contact for client escalations and implementation issues
Coordinate with internal teams (engineering, support, account management) to resolve service delivery challenges
Monitor implementation process performance and implement improvements as needed
Prepare and present regular service delivery reports to clients and senior management
Ensure compliance with company policies, industry standards, and contractual obligations
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
Founded in 1994
1001-5000 employees
H1B Sponsorship
CBTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
Business Wire
2026-01-16
2025-11-04
Company data provided by crunchbase