Playtech · 8 hours ago
iGaming - Pitboss Trainer - Southfield, MI
24800 Northwestern Hwy, Southfield
Full-time
Onsite
Mid Level
$60K/yr - $65K/yrPlaytech is the world's largest online gaming software supplier, offering cutting-edge solutions to leading gaming operators. As a PitBoss Trainer, you will design, develop, and deliver training programs for PitBosses, ensuring compliance with company policies and supporting continuous improvement initiatives.
B2BEnterprise SoftwareGamingSoftware
Responsibilities
Design, develop, and deliver high-impact training programs for PitBosses globally (remote and in-person)
Evaluate trainee performance and provide structured feedback to ensure a smooth transition to independent work
Coach underperforming staff through targeted retraining to meet company competency standards
Continuously improve training materials and curricula to adapt to evolving work environments and technical changes
Organize and control operations facility during shifts, identifying and resolving technical or operational disruptions immediately
Monitor live game presenters and shufflers, correcting mistakes in real-time to maintain game integrity
Stop games or cancel rounds when necessary to mitigate risks according to company policy
Conduct professional PitBoss process audits to identify operational gaps
Design and implement control processes to remedy identified risks and improve overall efficiency
Develop data-driven reports and presentations for senior management regarding audit observations and future action plans
Enforce strict compliance with operational rules, procedures, and newly introduced protocols
Utilize CCTV and operational data to investigate potential fraud, gross misconduct, or safety risks
Act as a representative of management, maintaining professional communication and protecting confidential information at all times
Qualification
Required
High School Diploma or GED required
Advanced user level in MS Office (Excel, Word, Outlook) and standard office equipment
Ability to travel occasionally as required by business needs
Full professional fluency in English (speaking, reading, and writing)
Proven ability to teach, present, and motivate diverse groups; able to explain complex innovations or company rules clearly and unambiguously
Strong interpersonal skills with the ability to navigate different cultural views and manage conflicts in diverse situations
Skilled at influencing stakeholders and motivating employees to successfully acquire and apply new knowledge
Ability to think on your feet, navigate the 'essence' of a problem under pressure, and provide immediate solutions
A precision-focused personality with excellent organizational skills and a commitment to high-quality work
High stress resistance and the ability to work independently in a fast-paced, high-stakes casino environment
A self-starter who learns new processes quickly and can implement changes without formal notice
Benefits
Yearly Bonus
Vacation Days: 12 days
Sick Time: 5 days
Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
401K – 4% match
Company
Playtech
Playtech operates as an online gaming B2B software provider.
Founded in 1999
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$327.71M2023-06-19Post Ipo Debt· $327.71M
2008-10-20Acquired
2006-03-28IPO
Leadership Team
Liron Snir
VP Customer Relations
Teddy Sagi
Entrepreneur
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