CSC Generation · 7 hours ago
Director of Fulfillment
VFC: 295 Technology Dr, Christiansburg, VA 24073
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCSC Generation is a company that aims to connect people to their passions through its online stores. The Director of Fulfillment is a senior operations leader responsible for delivering fast, accurate, and reliable fulfillment while fostering a high-performing culture and aligning fulfillment strategy with business goals.
AnalyticsFinanceRetailSoftware
Responsibilities
Reports to the Sr. Director of Operations and is responsible for all aspects related to Fulfillment Center operations
Drive a culture of continuous improvement and innovation by empowering leaders at all levels to test and adopt new technologies (including AI), tools, and process optimizations
Partner cross-functionally (e.g., IT, Supply Chain, Finance, and Customer Experience) to ensure fulfillment operations align with evolving strategic objectives
Build, coach and develop a strong, customer focused, accountable, leadership team
Focus on efficient, safe and accurate order fulfillment for online customers as well as retail stores
Responsible for the mentoring, coaching, development and retention of all fulfillment center employees
Build and maintain a culture of excellence and accountability for all associates, including a push to be known as the employer of choice in the Christiansburg and surrounding areas
Communicate company objectives/initiatives to fulfillment center employees including periodic updates on progress or changes
Champion an AI-first approach to fulfillment; identify steps in core processes/teams where AI can improve speed/quality, and implement solutions to improve workflows and reduce waste
Work closely with business partners to develop departmental budgets and goals and implement plans to hit or exceed them
Lead initiatives to increase productivity per labor hour and reduce cost per shipped unit without compromising quality or safety
Maintain and improve fulfillment KPIs and dashboards that visualize performance across departments in real time to provide employees with data-based feedback on their performance
Partner with Sr. Director or operations, Engineering and Finance to identify and negotiate cost-saving opportunities across the fulfillment ecosystem (packaging, carriers, automation contracts, etc.)
Improve labor staffing models by department with KPIs and plans to execute
Responsible for inventory accuracy, reporting, cycle counting, unit adjustments and integrity throughout all fulfillment processes
Manage, monitor and respond to P&L for Virginia fulfillment center operations
Ensure operational conveyor & automation is monitored and maintained and that all building maintenance is kept up, including the grounds
Ensure work schedules meet customer demand and sales receipt & order volume forecasts
Identify process improvement opportunities and develop solutions
Support selection and integration of automation
Participate in and propose engaging employee events & activities
Manage in-house maintenance team to support all mechanical, electrical, forklift fleet, facility and grounds needs
Support supplier and vendor relations and contract negotiations as it relates to fulfillment
Qualification
Required
Bachelor's Degree in a business-related field, master's degree preferred, or equivalent work experience
10+ years of management experience working in either an operations, warehouse, or fulfillment setting with ecommerce experience highly preferred
Demonstrated success in building high-performance cultures with low turnover and high employee engagement scores
Experience using and implementing process improvement practices (lean, six sigma, etc)
Proficient in Microsoft Office applications
Experience leading a larger warehouse/fulfillment center (200k+ square feet)
Experience leading a facility of 200+ personnel across a multiple shift, seven day per week operation, including department managers, supervisors, floor leads, and floor associates
Experience leveraging AI to simply processes, automate workflows, improve reporting, etc
Preferred
Experience in Planning/Project Management
Benefits
Paid time off policies
401(k)/RRSP match
Medical/dental/vision and a variety of supplemental policies
Employee discounts at our portfolio companies
Company
CSC Generation
CSC Generation develops a proprietary technology platform designed to save brands from liquidating.
1001-5000 employees
H1B Sponsorship
CSC Generation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (5)
2022 (7)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-27Series E
2021-10-01Series D
2019-01-01Series Unknown
Leadership Team
Justin Yoshimura
Founder, Chairman and CEO
Recent News
2025-07-19
2025-03-28
Company data provided by crunchbase