The Options Clearing Corporation (OCC) · 4 months ago
Lead Associate Principal, Service Management
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$131K/yr - $179K/yr
6+ years expThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. They are seeking a Lead Associate Principal in Service Management responsible for leading the incident management process in accordance with the ITIL framework, ensuring rapid restoration of service operations and compliance with industry regulations.
FinanceFinancial ServicesProperty Management
No H1B
Responsibilities
Lead and manage the full lifecycle of all incidents, especially major incidents, ensuring swift resolution
Serve as the command point during major incidents, directing technical teams and coordinating response
Manage timely, clear communication with all stakeholders, including executive management
Produce comprehensive post-incident and root cause analysis reports
Drive continuous improvement of the incident management process and lead post-incident reviews
Ensure all incident activities comply with financial industry regulations and security standards
Qualification
Required
6+ years in IT Service Management, with at least 3 years in Incident Management in a financial enterprise
Expertise in the ITIL framework and ITSM tools (ServiceNow)
Ability to work with a team, ensuring team efficiency
Excellent verbal and written communication skills, with proven ability to lead under pressure
Strong analytical and problem-solving abilities
Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint)
Broad knowledge of ServiceNow
Broad technical understanding of enterprise infrastructure (networks, cloud, servers, etc.)
Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience
3+ years of experience in Incident management
ITIL v4 Certification
Benefits
A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision
Company
The Options Clearing Corporation (OCC)
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Hoag
Chief Information Officer
Kristen Baldwin
Chief Information Officer
Recent News
2025-12-24
Company data provided by crunchbase