Fidelity Bank · 9 hours ago
Principle Business Analyst, Digital Solutions
Merrimack, NH
Full-time
Hybrid
Mid, Senior Level
3+ years expFidelity Bank is seeking a Principal Business Analyst for their Digital Solutions team, which aims to enhance customer-facing digital transactions for associates in Fidelity Wealth. The role involves designing intuitive digital service solutions that streamline processes and improve client interactions with advisory teams.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
Responsibilities
As a Digital Solutions Senior Business Analysts, you’ll be integral in designing solutions for our customer-facing associates in Fidelity Wealth, including Branch associates and Wealth Management Enablement Teams
You’ll be delivering associate-led, digital service transactions that are easy and intuitive for our branch associates and our clients
In addition, you’ll focus on eliminating non-digital activity throughout the transaction, supporting a service model that is digitally straight through
Your work delivering digital service solutions will help scale our Wealth business so that more clients can spend time with Advisory Teams on what matters most
Qualification
Required
Bachelor's degree required
3-5 years of business analysis experience delivering customer or associate focused digital solutions of high value
Client-obsessed with a passion to solve challenges through a data driven approach
Experience working in an agile team
An affinity for technology and stay up to date on industry innovations
You employ strong story telling skills, conveying the vision and impact of digital solutions through using data and visualization
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase