Ansco & Associates, LLC · 12 hours ago
Bilingual Call Center Customer Support Representative
Alpharetta, GA
Full-time
Onsite
New Grad, Entry LevelAnsco & Associates, LLC is seeking a Bilingual Call Center Customer Support Representative to join their team in Alpharetta, GA. The role involves providing quality support to users, troubleshooting technical issues, and ensuring effective communication with customers.
Responsibilities
Provide friendly, courteous, and quality support to all users
Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. client-specific applications, printers, workstations, etc.) using the company’s call tracking system
Route and escalate incidents & work orders to appropriate resources
Research questions, technical issues, error messages, etc using available information resources
Qualification
Required
To be 18 years of age or older
Authorization to work in the United States for this company
Bilingual in Spanish
Previous experience in customer service, call center, technical field or a similar role is a strong advantage, as is demonstrated experience with consumer support via telephone
The ability to quickly analyze situations, identify the root cause of problems, and find effective solutions is highly valued, especially when dealing with challenging situations and difficult customers
Multitasking ability
Basic computer literacy is required, along with the ability to quickly learn and use specific tools like Customer Relationship Management (CRM) systems and call center software
Benefits
Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!
Company
Ansco & Associates, LLC
Ansco & Associates, LLC (“Ansco”) has been providing engineering, construction, and professional services in the national marketplace for over 35 years.
Founded in 1979
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase