Application Support Analyst jobs in United States
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Link Technologies · 1 day ago

Application Support Analyst

positionLV Metro Area
timeContract
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Link Technologies is a Las Vegas-based IT consulting firm, currently seeking an Application Support Analyst to join their team. The role involves providing Level 2 support for gaming-related applications, coordinating with vendors and internal teams, and ensuring compliance with security and regulatory standards.

ConsultingGovernmentInformation TechnologySecurity
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H1B Sponsor Likelynote

Responsibilities

Provide Level 2 support for gaming-related applications, ensuring minimal downtime and timely resolution
Triage and resolve incidents, escalate when needed, and maintain accurate ticket notes/knowledge articles
Coordinate with vendors and internal teams to investigate issues and drive fixes to completion
Perform application testing to validate changes and system stability
Maintain SOPs and technical documentation; ensure activities align with security and regulatory standards

Qualification

Application supportCasino gaming experienceGaming platforms knowledgeCompliance knowledgeITIL certificationTroubleshooting skillsDocumentation skillsCommunication skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
2+ years of application support experience in casino gaming (IGT preferred)
Exposure to gaming platforms and technologies (CMS, slots, tables, cage) and vendor support/escalations
Familiarity with compliance-driven environments (SOX/PCI/GCB or similar)
Strong troubleshooting, documentation, and communication skills; able to prioritize in a fast-paced setting

Preferred

ITIL or relevant IT support certifications

Company

Link Technologies

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Link Technologies has provided professional services in the areas of Information Technology, Engineering, Business Support.
dateFounded in 2000
location
Las Vegas, Nevada, USA
people-size51-200 employees
web-link
http://www.linktechconsulting.com/

H1B Sponsorship

Link Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Debbie Banko
Managing Partner/CEO
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Company data provided by crunchbase