Ohio Department of Job and Family Services · 12 hours ago
Hearing Assistant
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$21.93/hr - $25.77/hr
0+ years expThe Ohio Department of Job and Family Services is dedicated to supporting Ohioans through various public assistance programs. The Hearing Assistant will review and organize documents for appeals, manage data entry for hearings, and provide information to appellants via phone and email while ensuring compliance with strict timelines.
GovernmentOffice AdministrationService Industry
Responsibilities
Review and organize documents submitted by appellants and county agencies
Complete data entry for hearings into systems including the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System
Answer phone calls and emails from appellants and provide clear information or direction based on their inquiry
Create the initial electronic hearing file, including correctly identifying all involved parties (such as the appellant, their authorized or legal representative, and any third-party agencies)
Use a personal computer and standard software applications to complete daily tasks and support bureau operations
Qualification
Required
6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal
12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact
Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school
Equivalent of minimum class qualifications for employment noted above
Ability to operate personal computer and applicable software applications to complete job duties
Ability to respond to telephone and email inquiries from stakeholders
Ability to apply established rules, policies, and procedures to assigned tasks
Ability to prepare and maintain accurate records and reports
Knowledge of general office practices including keyboarding, data entry, and telephone skills
Company
Ohio Department of Job and Family Services
Ohio Department of Job and Family Services develops and supervises the state's public assistance, workforce and unemployment compensation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Karine Aswad Hray, MA, PMP
Chief Operating Officer, HHS
Demetrius Carter
Chief Vendor Management Officer
Recent News
2025-06-09
dayton-daily-news
2024-12-17
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